Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Espejo

Randolph,Massachusetts

Summary

I am a hardworking, detail- oriented and passionate person with a strong organizational skills. Has the ability to listen and handle guests concerns professionally. I am eager to secure a full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills that also fits in my schedule. I am ready to help the team achieve it's company goals.

Overview

6
6
years of professional experience

Work History

Assistant Restaurant Manager

Jindu Asian Cuisine
06.2023 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.

Restaurant Server

One Bistro
09.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.

Banquet and Restaurant Server

Wollaston Golf Club
03.2018 - 11.2018


  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Bachelor of Science - Hotel And Restaurant Management

Far Eastern University
Manila, Philippines
04.2013

Skills

  • Food and Beverage Knowledge
  • Interpersonal and Written Communication
  • Shift Management
  • Performance Improvement
  • Customer Assistance
  • Strategic Planning
  • Quality Assurance
  • Money Handling
  • Relationship Building
  • Staff Supervision
  • Collaboration and Teamwork
  • Critical Thinking
  • Customer Service
  • Conflict Resolution
  • Calm and Pleasant Demeanor
  • Investigating Complaints
  • Problem-Solving

Timeline

Assistant Restaurant Manager

Jindu Asian Cuisine
06.2023 - Current

Restaurant Server

One Bistro
09.2019 - Current

Banquet and Restaurant Server

Wollaston Golf Club
03.2018 - 11.2018

Bachelor of Science - Hotel And Restaurant Management

Far Eastern University

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Kimberly Espejo