Madisyn Soto
Summary
Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist customers Constantly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members. Knowledgeable in all areas of the restaurant from numbers to menus, and drinks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
United Supermarkets, Rave On @ Buddy Holly Hall
03.2023 - Current
- Monitored restaurant operations and adjusted schedules to meet peak customer demand at a fine dining establishment.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Analyzed daily sales figures and developed strategies to increase sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Crafted Cocktail, and Wine menus.
- Trained in the POS system (InfoGenesis/ Agilisys & Eatec), and making different menu screens.
Lead Server
United Supermarkets, Rave On @ Buddy Holly Hall
01.2021 - 03.2023
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Server/Lead Server/Bartender
Red Robin
06.2015 - 11.2020
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Early Education - Early Education
South Plains College
Levelland, TX12.2021
Skills
- Food and Beverage Knowledge
- Training and Mentoring
- Shift Management
- POS system knowledge
- Wine and beverage knowledge
- Menu planning
- Performance evaluations
- Restaurant operations
Certification
- ServSafe Manager Certified (Issued November 2022, Expires November 2027)
- Texas Alcoholic Beverage Commission (TABC) (Issued July 2022, Expires July 2024)
References:
Thomas Wincinski, CEC/ AFC, CWP
Executive Director of food and Beverage
Buddy Holly Hall of Performing Arts and Sciences
(707)-732-8437
Brandi Pena
Human Recourses Manager, United Food and Beverage Department
Buddy Holly Hall of Preforming Arts and Sciences
(806)-392-5995
Erika Deleon
Assistant Food and Beverage Director
Buddy Holly Hall of Preforming Arts and Sciences
(806)-773-2514
Mike Hindes
General Manager
Red Robin
(806)-401-6126
Timeline
Assistant Restaurant Manager
United Supermarkets, Rave On @ Buddy Holly Hall
03.2023 - Current
Lead Server
United Supermarkets, Rave On @ Buddy Holly Hall
01.2021 - 03.2023
Server/Lead Server/Bartender
Red Robin
06.2015 - 11.2020
Early Education - Early Education
South Plains College
- ServSafe Manager Certified (Issued November 2022, Expires November 2027)
- Texas Alcoholic Beverage Commission (TABC) (Issued July 2022, Expires July 2024)
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