Kimberly Espinoza
Goodyear,AZ
Summary
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Plumbing Apprentice
RKS Plumbing & Mechanical
Phoenix, AZ
08.2024 - Current
- Installed and repaired plumbing fixtures, such as sinks, toilets, showers.
- Maintained records of plumbing jobs completed.
- Maintained cleanliness at work sites throughout the day.
Receptionist
Great American Title
Phoenix, Arizona
12.2020 - 05.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Service Team Member
Panda Express
Burley, Idaho
06.2018 - 05.2020
- Assisted customers with finding the right product for their needs.
- Resolved customer complaints in a professional manner.
- Managed returns, refunds, exchanges, and other customer inquiries.
- Performed cashier duties such as accepting payments, issuing receipts, and providing change when necessary.
- Utilized problem solving skills to resolve conflicts between customers or employees.
- Participated in weekly team meetings to discuss progress towards goals set by management.
- Greeted customers, took orders, and provided product information.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Prepared food items according to company standards for quality and presentation.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
Skills
- Customer Service
- Guest Services
- Positive and professional
- Administrative Support
- Organization skills
- Multitasking and prioritization
- Patient Companionship
Timeline
Plumbing Apprentice
RKS Plumbing & Mechanical
08.2024 - Current
Receptionist
Great American Title
12.2020 - 05.2022
Service Team Member
Panda Express
06.2018 - 05.2020