Kimberly Estrella
Loxahatchee Groves
Summary
Motivated with experience in customer service and patient care. Proven ability to collaborate effectively within teams and manage time efficiently. Committed to maintaining high cleanliness standards and enhancing overall customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift lead
Pokeworks
Peachtree Corners
03.2024 - 12.2025
- Conducted regular quality checks on food items to ensure freshness and safety compliance.
- Resolved customer complaints promptly, fostering satisfaction and positive experiences.
- Assisted customers in selecting menu items with tailored recommendations.
- Implemented best practices for cleanliness and sanitation in dining area and kitchen.
- Performed opening and closing procedures, including setting alarm systems and counting money.
- Contributed to training of new employees to enhance team efficiency.
Receptionist
The Shoppe
Boca Raton
09.2024 - 02.2025
- Greeted customers warmly to enhance overall experience upon entry.
- Answered phone calls promptly, directing inquiries to appropriate staff members.
- Managed appointment scheduling and organized calendars to optimize staff availability.
- Processed transactions accurately using point of sale systems.
- Maintained cleanliness and organization of reception area for welcoming atmosphere.
- Collaborated with team members to ensure efficient daily operations and workflow.
- Updated and recorded customer information to maintain accurate accounts.
Patient room attendant
Five Element Wellness Center
Coral Springs
09.2024 - 02.2025
- Replenished supplies such as towels and linens for guest comfort.
- Cleaned and disinfected guest rooms to ensure a hygienic environment.
- Assisted in laundry operations by sorting and folding clean linens.
- Provided friendly and professional service to enhance overall guest experience.
- Demonstrated excellent customer service skills when interacting with guests.
- Assisted other departments with special projects when asked by the supervisor or manager.
Education
Associate Degree in Nursing -
Palm Beach State College
Loxahatchee, FL12-2027
High School Diploma -
Gwinnett Online Campus
Lawrenceville, GA12-2025
Skills
- Patient care
- Team collaboration
- Customer service
- Appointment scheduling
- Quality assurance
- Time management
- Guest service
- Positive attitude
- POS system operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
The Shoppe
09.2024 - 02.2025
Patient room attendant
Five Element Wellness Center
09.2024 - 02.2025
Shift lead
Pokeworks
03.2024 - 12.2025
Associate Degree in Nursing -
Palm Beach State College
High School Diploma -
Gwinnett Online Campus