Kimberly Faltz

Prince George,VA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

years of professional experience

Work History

Crafter

Self-employeed

Prince George, VA

08.2024 - Current

Created one-of-a-kind handcrafted items from a variety of materials including wood, metal, fabric and paper.
Answer customer requests and questions to improve satisfaction.
engaged customers in conversation through use of effective interpersonal and people skills.
Created custom pieces based on customer requests using a variety of techniques such as beading, crochet, knitting and sewing.
Maintained up-to-date records of materials used for each project.
Generated new product ideas by researching current trends in the industry.
Packed orders carefully according to customer specifications while adhering to safety protocols.
Developed unique craft ideas for customers to choose from based on their individual preferences.
Utilized online programs and marketplaces to promote and sell crafts, products, and art materials.
Skillfully marked, engraved and embossed designs into unique and mass-production items.
Joined components together to form completed units using glue, dowels, nails, screws and clamps.
Shaped metal materials using anvils, blocks and hand tools.

Server/Bartenser

Eggspectation

Richmond , VA

02.2023 - 08.2024

Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Handled money transactions accurately while following company procedures for handling cash payments.
Upheld high standards of sanitation in accordance with health department regulations.
Stayed informed about daily specials, new menu items, promotions.
Trained new employees on restaurant procedures and plating techniques.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Implemented feedback from customers to improve service quality and menu offerings.

Assistant Manager

Burger King

King George , Virginia

12.2014 - 10.2020

Developed a system for tracking inventory and ordering supplies as needed.
Communicated regularly with customers to gain insights into their needs.
Identified cost-saving measures that could be implemented without compromising quality standards.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Science - Science in Information Technology

Colorado Technical University

Colorado Springs, CO

11-2026

Skills

Team direction
Crafting
Professional Demeanor
Interpersonal Communication
Active Listening
Teamwork and Collaboration
Multitasking
Adaptability
Visual Communication
Goal Setting

Continuous Improvement
Attention to Detail
Decision-Making
Product construction
Adaptability and Flexibility
Relationship Building
Effective Communication
Interpersonal Skills
Written Communication
Reliability

Timeline