Kimberly Fisher
Fort Worth,TX
Summary
With over 20 years of experience supporting executives and government stakeholders, posses enterprising and administrative professional skills. Expertise includes records management, resource coordination, leadership, team-building, and formalizing policies and procedures to streamline processes. Possess strong communication, developmental, organizational, and strategic planning skills that contribute effectively to organizational success. Diligent Program Specialist bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.
Overview
24
24
years of professional experience
Work History
Customer Care Associate (Tricare)
Veteran Government Services
04.2024 - 08.2024
- Promoted brand loyalty through genuine empathy for 20+ customers needs daily and personalized support experiences tailored to individual preferences.
- Served as a subject matter expert for product-related inquiries, providing accurate information to customers quickly and efficiently.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
Program Specialist, Training
United States Air Force Reserve
08.2023 - 02.2024
- Coordinated and organized effective instructional programs with various organizations resulting in obtaining 94% training proficiency rating in all evaluated areas.
- Ensured that inquiries, correspondence, and actions for the area of responsibility are addressed appropriately.
- Works closely with team leaders and supervisors to ensure the efficient and streamline processing of training course entrance.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Retrieved, analyzed, and updated data files, databases and correspondence records.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Worked with customers to understand needs and provide excellent service to achieve targeted results.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
Aviation Resource Manager
United States Air Force
03.2000 - 07.2023
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Assisted senior leadership in strategic planning efforts related to long-term growth goals within the organization's aviation sector.
- Oversaw the daily flight operations of a fleet of 24 military aircraft with an annual flying hour program of 4000 accident-free flying hours and over 75 aviation crew member personnel.
- Facilitated the training of new Aviation Resource Managers, sharing industry expertise and best practices.
- Reduced downtime for aircraft maintenance through effective coordination of resources across multiple locations.
- Assisted in emergency response situations, coordinating resources and personnel for rapid deployment.
- Supported pilots with timely and accurate flight information, ensuring smooth flight operations.
- Maintained comprehensive records of all aviation resources, including aircraft, equipment, and personnel data.
- Streamlined aviation resource management operations by implementing efficient scheduling techniques and software tools.
- Conducted regular audits of existing processes to identify potential inefficiencies or areas where improvements could be made in aviation resource management procedures.
Facilitator, Air Force Leadership Development
Air Force Reserves
03.2019 - 02.2020
- Delivered ten high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement 40% by incorporating interactive activities and group discussions into sessions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
Education
Bachelor of Arts - Organizational Leadership
Trident University International
Cypress, CA12-2025
Associate of Science - Aviation/Airway Management And Operations
Community College of Air Force
Montgomery, AL02-2016
Skills
- Technical Proficiency
- PowerPoint
- Program Management
- Training & Development
- Case Flow Management
- Data Reporting & Analysis
- Call center experience
- Administrative Proficiency
- Skill development
- Performance assessments
Timeline
Customer Care Associate (Tricare)
Veteran Government Services
04.2024 - 08.2024
Program Specialist, Training
United States Air Force Reserve
08.2023 - 02.2024
Facilitator, Air Force Leadership Development
Air Force Reserves
03.2019 - 02.2020
Aviation Resource Manager
United States Air Force
03.2000 - 07.2023
Bachelor of Arts - Organizational Leadership
Trident University International
Associate of Science - Aviation/Airway Management And Operations
Community College of Air Force
Similar Profiles
Felicia L. PollardFelicia L. Pollard
Community Outreach Coordinator at Veteran Support ServicesCommunity Outreach Coordinator at Veteran Support Services
Donald GmitterDonald Gmitter
Security Officer /Company Owner at Veteran Security Services LLCSecurity Officer /Company Owner at Veteran Security Services LLC
Kyle CornellKyle Cornell
General Contractor at Ultra Commercial Veteran ServicesGeneral Contractor at Ultra Commercial Veteran Services