Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mon-che’ Jackson

Houston,Texas

Summary

Dedicated and experienced Customer Service and Data entry specialist with a strong background in fast-paced call centers and support roles. Adept at handling sensitive client interactions with professionalism and discretion. Proven ability to resolve issues efficiently, maintain detailed records, and support administrative operations. Seeking to transition into healthcare or government roles where exceptional communication and problem-solving skills can benefit patients, clients, or the public sector.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

VETERAN GOVERNMENT SERVICES
09.2024 - Current
  • Enrolled and unenrolled patients in Tricare military healthcare program.
  • Ensured accuracy of beneficiary and provider data following government guidelines.
  • Managed high call volumes, providing service resolution and support.
  • Documented interactions and maintained accuracy in healthcare records.

Customer Service Representative

COFIROUTE USA
12.2019 - 01.2024
  • Addressed customer concerns and clarified details about toll-related services.
  • Opened new customer accounts, processed billing adjustments, and updated financial data.
  • Maintained detailed and accurate customer profiles.

Security Officer

ALLIED UNIVERSAL SECURITY
06.2019 - 10.2019
  • Conducted safety patrols and maintained detailed daily reports.

Bus Operator

FIRST TRANSIT INC.
03.2018 - 06.2018
  • Ensured safe and courteous transportation for the public.

Junior Loan Processor - Customer Service Representative

SUTHERLAND GLOBAL
07.2017 - 02.2018
  • Ensured accuracy of loan documents through verification.
  • Facilitated customer service in all stages of mortgage processing.

Customer Service Representative

WALTER INVESTMENTS
07.2016 - 07.2017
  • Facilitated order processing, addressed customer grievances, and ensured accurate billing support.

Customer Service Representative and Collections Specialist

UNITED RECOVERY SERVICES
09.2015 - 07.2016
  • Ensured positive customer relations while handling delinquent accounts.
  • Monitored and enforced collections procedures to ensure protocol compliance.

Customer Service Representative

XEROX
02.2015 - 09.2015
  • Managed inquiries, complaints, and transaction processing through various communication channels.

Customer Service Representative

MORTGAGE CONTRACTING SERVICES
08.2011 - 09.2014
  • Performed data entry tasks with Oracle and maintained confidentiality in document filing.

Education

High School - undefined

Desoto High School
Desoto, Texas

Skills

  • Call Center & Phone Support
  • Patient or Client Intake
  • Collections & Billing
  • HIPAA Awareness (healthcare-adjacent roles)
  • Complaint Resolution
  • Data Entry & Recordkeeping
  • Government Program Support
  • Microsoft Office Oracle Epic

Timeline

Customer Service Representative

VETERAN GOVERNMENT SERVICES
09.2024 - Current

Customer Service Representative

COFIROUTE USA
12.2019 - 01.2024

Security Officer

ALLIED UNIVERSAL SECURITY
06.2019 - 10.2019

Bus Operator

FIRST TRANSIT INC.
03.2018 - 06.2018

Junior Loan Processor - Customer Service Representative

SUTHERLAND GLOBAL
07.2017 - 02.2018

Customer Service Representative

WALTER INVESTMENTS
07.2016 - 07.2017

Customer Service Representative and Collections Specialist

UNITED RECOVERY SERVICES
09.2015 - 07.2016

Customer Service Representative

XEROX
02.2015 - 09.2015

Customer Service Representative

MORTGAGE CONTRACTING SERVICES
08.2011 - 09.2014

High School - undefined

Desoto High School

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Mon-che’ Jackson