Kimberly Flores
Rancho Cordova,CA
Summary
A seasoned Lab Assistant and Certified Phlebotomist Technician, I bring a proven track record from Quest Diagnostics, enhancing patient relations and lab efficiency. Expert in HIPAA compliance, my meticulous approach to specimen handling and patient documentation significantly boosts lab accuracy and safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Spanish Interpreter
Interlingva, Inc.
07.2023 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted conversations between foreign language-speaking clients and others.
- Reviewed, edited and proofread translated documents for accuracy.
Spanish Interpreter
Huckeye Health Services
05.2023 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
Lab Assistant
Dignity Health-Mercy Hospital Of Folsom
07.2016 - Current
- Verify final products passed quality control standards before release.
- Prepare specimens for testing and analysis.
- Log samples correctly into computerized tracking system.
- Analyze data to create and organize graphs, charts and documents for publications and presentation.
- Manage specimen sample handling, receiving, storage and inventory.
- Prepare specimens for analysis and established proper chronological priorities in testing.
- Prepare samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrate competence in collecting lab samples for testing.
Staff Volunteer
Vitalant
11.2013 - Current
- Participate in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Communicate with staff members to stay informed about volunteer opportunities and events.
- Use strong interpersonal communication skills to convey information to others.
- Assist with special events and programs.
- Represent organization positively and professionally while providing community with much-needed services.
- Guide troubled individuals to tools and resources necessary for healing from side effects of a blood donation.
Lab Assistant
Dignity Health-Mercy San Juan Medical Center
04.2014 - 07.2016
- Logged samples correctly into computerized tracking system.
- Performed diagnostic and therapeutic laboratory procedures.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Managed specimen sample handling, receiving, storage and inventory.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated competence in collecting lab samples for testing.
Certified Phlebotomy Technician
Quest Diagnostics
03.2014 - 12.2014
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Followed physician orders electronically and utilized the Care360 system
- Assembled tourniquets, needles, and blood collection devices to prepare work stations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Conducted venipuncture
Phlebotomist Extern
Quest Diagnostics
01.2013 - 02.2013
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored patients for reactions and verified sample quality.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Medical Assistant Extern
Katherine Overton, M.D, Ob/Gyn
01.2013 - 01.2013
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Scheduled appointments and tests to coordinate patient care.
- Transcribed physician orders and instructions to minimize risk of miscommunication.
- Collected histories, vitals, and current complaints via patient interviews.
- Performed medical chart reviews to confirm accuracy and completeness.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate In Arts - Interdisciplinary Studies: Social And Behavioral Sciences
Folsom Lake College
Folsom, CA08.2022
Associate In Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College
Folsom, CA08.2022
Associate In Science - Pre Health Occupations
Folsom Lake College
Folsom, CA08.2022
Certification - Healthcare Interpreting
American River College
Sacramento, CA12.2019
High School Diploma - General Education
Cordova High School
Rancho Cordova, CA06.2012
Skills
- HIPAA Compliance
- Excellent Lab Practices
- Patient Relations
- Information Protection
- Hazardous Waste Disposal
- File Management
- Medical Interpretation
- Safe Specimen Handling
- Patient Records Documentation
- Quality Control Guidelines
- Specimen Handling Protocols
- Aseptic Procedures
- Processing Specimens
- Heel Sticks
- OSHA Compliance
- Lab Specimen Collection
- Patient Flow
- Electronic Communication
- Documentation Compliance
- Phlebotomy
Certification
- Licensed Certified Phlebotomist Technician I - 01/2013-Current
- Licensed Certified Clinical Medical Assistant-09/2013-09/2018
- Licensed Certified Healthcare Interpreter English/Spanish: 08/08/2022-08/08/2026
Languages
Spanish
Native or Bilingual
Timeline
Certified Spanish Interpreter
Interlingva, Inc.
07.2023 - Current
Spanish Interpreter
Huckeye Health Services
05.2023 - Current
Lab Assistant
Dignity Health-Mercy Hospital Of Folsom
07.2016 - Current
Lab Assistant
Dignity Health-Mercy San Juan Medical Center
04.2014 - 07.2016
Certified Phlebotomy Technician
Quest Diagnostics
03.2014 - 12.2014
Staff Volunteer
Vitalant
11.2013 - Current
Phlebotomist Extern
Quest Diagnostics
01.2013 - 02.2013
Medical Assistant Extern
Katherine Overton, M.D, Ob/Gyn
01.2013 - 01.2013
Associate In Arts - Interdisciplinary Studies: Social And Behavioral Sciences
Folsom Lake College
Associate In Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College
Associate In Science - Pre Health Occupations
Folsom Lake College
Certification - Healthcare Interpreting
American River College
High School Diploma - General Education
Cordova High School
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