Katherine Marrero
Rochester
Summary
Detail-oriented professional with 16 years of experience in healthcare administration and patient services. Proficient in managing referrals and providing certified Spanish interpretation, contributing to improved patient care and operational efficiency. Strong communication and organizational skills have consistently led to enhanced patient satisfaction and effective collaboration with medical teams.
Overview
18
18
years of professional experience
Work History
Referral Specialist | Transportation Coordinator | Certified Spanish Interpreter
Jordan Health
Rochester
01.2009 - 05.2025
- Coordinated and processed medical referrals, ensuring accurate documentation and timely scheduling for patients.
- Arranged patient transportation to medical appointments, optimizing scheduling to meet patient needs.
- Provided professional certified Spanish interpretation between patients and medical staff to ensure clear, accurate communication.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Collaborated with healthcare providers, social workers, and administrative staff to improve patient care and services.
- Trained and supported new staff in referral procedures and transportation scheduling systems.
Authorization Specialist
Lifetime Health Medical Group
Rochester
02.2007 - 12.2008
- Sustained precise records of authorization approvals and denials.
Education
Medical Secretary Certificate -
SUNY Brockport REOC
Rochester, NY01.2007
GED -
SUNY Brockport REOC
Rochester, NY01.2001
Skills
- Certified Spanish interpreter
- Customer support and communication
- Referrals processing
- Patient scheduling and coordination
- Data entry accuracy
- Problem solving
- HIPAA compliance
- Microsoft Office
- Transportation logistics
Timeline
Referral Specialist | Transportation Coordinator | Certified Spanish Interpreter
Jordan Health
01.2009 - 05.2025
Authorization Specialist
Lifetime Health Medical Group
02.2007 - 12.2008
Medical Secretary Certificate -
SUNY Brockport REOC
GED -
SUNY Brockport REOC