Kimberly Flores
Bakersfield,CA
Summary
Hands-on support professional with experience in client intake, crisis support, case notes, and resource referrals. Brings a strong service mindset to patient transport, inventory accuracy, and day-to-day coordination in busy environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Case Manager
Open Door Network
Bakersfield, California
10.2025 - 10.2026
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Conducted client intake and assessed needs to ensure appropriate access to Open Door Network services.
- Helped develop individualized service plans with clients and support staff.
- Referred clients to housing, legal, medical, and community resources.
- Advocated for clients with agencies, landlords, and service providers.
- Monitored client progress and collaboratively updated care plans to reflect changing needs.
- Monitored client progress through regular follow-up contacts.
- Recorded case notes and maintained confidential client files.
- Facilitated patient movement to maintain safety and comfort during transfers. between units, imaging, and treatment areas.
- Coordinated transport requests with nurses, clerks, and medical staff.
- Assisted wheelchair and stretcher movement through busy facility corridors.
- Responded quickly to urgent transport calls from care teams.
- Verified vehicle information and condition prior to loading.
Overnight Stocker
Walmart
Bakersfield, CA
04.2023 - 05.2025
- Organized and replenished inventory on sales floor, enhancing product availability during peak shopping hours.
- Operated pallet jacks and forklifts to safely transport merchandise from stockroom to sales area, adhering to safety protocols.
- Collaborated with team members to execute nightly freight processing, successfully unloading trucks and sorting products for efficient restocking.
- Conducted regular inventory audits, identifying discrepancies and supporting accurate stock levels to reduce shrinkage.
- Conducted regular inspections of pallet jack equipment to ensure safety compliance and optimal performance, reducing the risk of operational disruptions.
Cashier Floor Supervisor
99 Cents Only
Bakersfield, CA
03.2023 - 12.2023
Produce Clerk
Walmart
Bakersfield, CA
04.2020 - 11.2023
- Managed produce inventory levels, ensuring freshness and quality by rotating stock and removing expired items.
- Guided customers in selecting fruits and vegetables, sharing product knowledge to improve their shopping experience.
- Monitored food safety standards by maintaining proper sanitation practices and conducting regular equipment checks.
- Coordinated with team members to restock shelves during peak hours, enhancing customer flow and satisfaction.
- Trained new staff on produce operations, covering handling techniques and safety protocols to ensure regulatory compliance.
- Maintained a clean and organized work area to ensure compliance with health standards. to comply with cleanliness standards.
- Welcomed customers with a friendly demeanor to enhance their shopping experience. and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Operated electric and manual pallet jacks to efficiently move inventory throughout the warehouse, ensuring timely order fulfillment and maintaining workflow continuity.
Retail Sales Associate
Salvation Amry
Bakersfield, CA
01.2019 - 04.2019
- Greeted customers upon entry to enhance shopping experience
- Organized and arranged clothing on display racks to enhance product visibility
- Restocked appliances on shelves to ensure continuous availability for customers
- Tidied lobby to maintain a welcoming atmosphere for customers
Cook/Cashier
Dominos
03.2015 - 10.2015
- Prepared and cooked food to customers' specifications.
- Welcomed customers and efficiently took orders to enhance their dining experience.
- Processed customer payments efficiently and completed transactions.
- Maintained clean checkout and lobby area while washing dishes to ensure a welcoming environment.
Customer Service Representative
Xerox
02.2013 - 01.2014
- Interacted with customers over the phone to provide and process information in response to inquiries, concerns, and requests about products and services.
- Facilitated customer transactions by assisting with payment processing and adding funds to accounts.
- Collected and recorded customer information to assess needs and determine issues through evaluation and analysis.
- Investigated information using available resources to support customer inquiries.
Cashier/Stocker
Branches Thrift Store
01.2010 - 06.2013
- Greeted customers and delivered exceptional service to enhance customer experience.
- Processed sales transactions, managing payments including cash, check, credit card, and coupons.
- Maintained store cleanliness and organization to create a welcoming shopping environment.
- Inspected store layout to ensure aisles were organized.
Education
Medical Assistance - Medical Assistance
Backersfield Collage
Bakersfield, CA08-2026
High School Diploma - High School Administration
Bakersfield Adult School
501 S. Mount Vernon Ave03-2026
Skills
- CASHIERING
- RETAIL SALES
- CUSTOMER SERVICE
- RETAIL
- PACKING
- Cash Handling
- Hostess
- Cook
- Food Preparation
- Dishwasher
- Food Server
- Packing/Stock
- Pallet jack operator
- Patient intake
- Appointment scheduling
- Patient transport
- Customer service
- Case planning
- Social work
- Patient support
- Needs assessment
- Time management
- Case management
Personal Information
Title: Cook/Cashier
Certification
- Food Handler, 11/18, 11/19
- Software
- Microsoft
Timeline
Case Manager
Open Door Network
10.2025 - 10.2026
Overnight Stocker
Walmart
04.2023 - 05.2025
Cashier Floor Supervisor
99 Cents Only
03.2023 - 12.2023
Produce Clerk
Walmart
04.2020 - 11.2023
Retail Sales Associate
Salvation Amry
01.2019 - 04.2019
Cook/Cashier
Dominos
03.2015 - 10.2015
Customer Service Representative
Xerox
02.2013 - 01.2014
Cashier/Stocker
Branches Thrift Store
01.2010 - 06.2013
Medical Assistance - Medical Assistance
Backersfield Collage
High School Diploma - High School Administration
Bakersfield Adult School