Olivia Brophy
South Jordan,UT
Summary
Driven Certified Pharmacy Technician with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. State licensed and nationally certified with 25 years experience in various pharmacy settings including retail, mail order, IV infusion, and insurance case management.
Overview
25
25
years of professional experience
1
1
Certification
1
1
Licensed
Work History
Pharmacy Case Manager - Specialist
MotivHealth Insurance
09.2021 - Current
- Managed 60-80 complex cases weekly
- Provided education, information and assistance to members
- Interpreted patients' needs and introduced services to fit specific requirements
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Resolved third-party billing, computer system and customer service issues
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Pharmacy Technician II
Intermountain Homecare IV Infusion
03.2020 - 09.2021
- Processed and completed medication and supply orders for IV Infusion pharmacy
- Completed Med Rec's
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician II
Intermountain Home Delivery Pharmacy
02.2018 - 03.2020
- MEDSYNC- Established medication management of over 140 patients
- Trained team on pharmacy processes
- Assisted with inbound and outbound calls for mail order call center
- Entered and processed patients' prescriptions into internal system
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Set up and modified patient profiles to include current medications and insurance details
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician II
Med Impact Direct Mail Order Pharmacy
06.2017 - 01.2018
- Received and processed incoming prescriptions and mail
- Performed data entry of new prescriptions and refill approvals
- Contacted providers for new prescriptions, refill requests, and prior authorizations
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician II
Intermountain Home Delivery Pharmacy
08.2015 - 02.2017
- Performed data entry, received and processed prescriptions
- Mentored newly hired techs
- Contributed ideas to help streamline workflow
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Consumer Medication Coordinator
Genoa Health Care Company
04.2015 - 08.2015
- Monitored patients with complex health and behavioral issues for compliance
- Filled and dispensed medications
- Delivered medications to patients homes when needed
- Recruited and enrolled new patients in pharmacy program
- Demonstrated respect, friendliness and willingness to help wherever needed
Pharmacy Technician
Smith's Food And Drug
06.2005 - 04.2015
- Communicated with providers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated verification and filling of more than 250 daily prescriptions in high-volume retail pharmacy environment
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Pharmacy Technician
City Market
02.1998 - 06.2005
- Completed weekly work schedules for technicians
- Organized workstations to help maintain flow in pharmacy
- Trained new technicians
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised 4-5 pharmacy technicians and coordinated day-to-day assignments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
GED -
Colorado Department of Education
Grand Junction, CO06.1996
Some College (No Degree) - Counseling Psychology
Mesa State College
Grand Junction, COSkills
- Problem solving
- Microsoft Office/Excel
- Enterprise Rx
- CPR
- Detail oriented
- Case Planning and Management
- Research
- Multitasking and Organization
- Customer service
- Cashiering
- Data entry
- Call center
- Retail pharmacy
- Mail order pharmacy
- Confidentiality and HIPAA
- Telephone Etiquette
Certification
- CPhT - Certified Pharmacy Technician (PTCB)
- Pharmacy Technician License - State of Utah
Timeline
Pharmacy Case Manager - Specialist
MotivHealth Insurance
09.2021 - Current
Pharmacy Technician II
Intermountain Homecare IV Infusion
03.2020 - 09.2021
Pharmacy Technician II
Intermountain Home Delivery Pharmacy
02.2018 - 03.2020
Pharmacy Technician II
Med Impact Direct Mail Order Pharmacy
06.2017 - 01.2018
Pharmacy Technician II
Intermountain Home Delivery Pharmacy
08.2015 - 02.2017
Consumer Medication Coordinator
Genoa Health Care Company
04.2015 - 08.2015
Pharmacy Technician
Smith's Food And Drug
06.2005 - 04.2015
Lead Pharmacy Technician
City Market
02.1998 - 06.2005
GED -
Colorado Department of Education
Some College (No Degree) - Counseling Psychology
Mesa State College
Similar Profiles
Hannah AikenHannah Aiken
Pharmacy Team Trainer and Auditor at MotivHealth InsurancePharmacy Team Trainer and Auditor at MotivHealth Insurance
SIDDU HUSSAIN ASIDDU HUSSAIN A
SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)
Mathesan NaganathanMathesan Naganathan
Team Manager at RBC Insurance Service Centre [Creditor Insurance]Team Manager at RBC Insurance Service Centre [Creditor Insurance]