Kimberly Flournoy
Kellyton
Summary
Dynamic Collections Agent with proven success at Farmers Furniture, adept at negotiating payment arrangements and managing delinquent accounts. Skilled in skip tracing and collections processing, I excel in building rapport with clients, ensuring compliance with regulatory guidelines while achieving high recovery rates through empathetic communication and tailored solutions.
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.
Overview
5
5
years of professional experience
Work History
Collections Agent
Farmers Furniture
02.2024 - 08.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Donation Coordinator
The Salvation Army Thrift Store
08.2022 - 01.2023
- Supported local families in crisis by advocating for needed donations.
- Improved inventory management processes for donated items, implementing efficient sorting systems that reduced storage space requirements.
- Enhanced donor satisfaction by efficiently coordinating donation pick-ups and dropoffs.
- Organized successful donation drives within the community, partnering with local businesses to secure locations and resources for events.
- Managed interactions with donors and donation center personnel to achieve goals.
- Cultivated a positive work environment among team members by promoting open communication, collaboration, and shared decision-making processes regarding donation coordination tasks.
- Ensured accurate record-keeping of donation transactions, maintaining up-to-date donor information and financial records.
- Managed donor databases with attention to detail, ensuring accurate record-keeping for all financial contributions and contact information.
Secretary
Security Finance
04.2020 - 08.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
Goodwater High
Goodwater, AL05-1986
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Credit control
- Delinquent account management
- Accounts receivable specialist
- Collections regulatory guidelines
- Outbound calling
- Collections
Timeline
Collections Agent
Farmers Furniture
02.2024 - 08.2025
Donation Coordinator
The Salvation Army Thrift Store
08.2022 - 01.2023
Secretary
Security Finance
04.2020 - 08.2022
Goodwater High
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