Kimberly Fondreaux
San Diego,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Navy Gateway Inns & Suites
Coronado
09.2022 - Current
- Provided assistance to guests throughout their stay.
- Maintained cleanliness of lobby area throughout shift.
- Tracked inventory levels of supplies needed for front desk operations.
- Processed payments for room charges, taxes, and other incidentals as required.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Ensured compliance with hotel policies and procedures.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled customer complaints professionally and efficiently.
- Encouraged customers to provide feedback on their stay experiences.
- Maintained accurate records of all transactions within the hotel software system.
- Provided guidance to new team members on how to perform tasks correctly.
- Handled payment processing and provided customers with receipts and proper bills and change.
Shift Supervisor
Walgreens
National City, 91950
10.2019 - 02.2021
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Investigated accidents or incidents occurring during shift hours.
- Conducted weekly inventory of supplies, equipment, and food items.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Collaborated with management to plan special events or promotions.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Electronics Technician
U.S. Navy Active Duty
San Diego, CA
11.2014 - 10.2019
- Trained other technicians in the use of specialized diagnostic tools and software programs.
- Provided technical support services over the phone for military personnel having difficulty troubleshooting their own electronic devices.
- Replaced defective parts using soldering techniques as required.
- Organized spare parts inventory ensuring availability when needed for servicing military personnel's' needs.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
- Maintained accurate records of all repairs performed including a logbook detailing parts used and time spent on each job.
- Worked both independently and with crews to interpret equipment malfunctions and make repairs quickly to minimize downtime for military personnel.
- Participated in continuous education to stay updated on emerging electronic technologies.
Repair Parts Supply Petty Officer
U.S. Navy Active Duty
San Diego
07.2016 - 08.2018
- Received, inspected, and stored repair parts for multiple communication equipment.
- Researched part numbers and other specifications in order to determine compatibility with existing systems.
- Verified part availability before placing orders to suppliers or vendors.
- Disposed of outdated or damaged parts according to established safety protocols.
- Developed strategies for improving efficiency within the supply chain process.
- Tracked progress on open purchase orders using available software systems.
- Conducted inventories of assigned areas on a regular basis to ensure accurate records were kept.
Education
Bachelor of Science - Pharmacy
Angeles University Foundation
Angeles City, Philippines04-2013
Skills
- Concierge support
- Check-in coordination
- Shift change management
- Administrative support
- Issue resolution
- Meticulous attention to detail
- Payment processing
- Confidentiality handling
- Filing systems
- Document preparation
- Supply restocking
- Inventory tracking
Timeline
Guest Service Representative
Navy Gateway Inns & Suites
09.2022 - Current
Shift Supervisor
Walgreens
10.2019 - 02.2021
Repair Parts Supply Petty Officer
U.S. Navy Active Duty
07.2016 - 08.2018
Electronics Technician
U.S. Navy Active Duty
11.2014 - 10.2019
Bachelor of Science - Pharmacy
Angeles University Foundation
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