Kimberly Forester
Trenton,NJ
Overview
24
24
years of professional experience
Work History
Customer Experience Associate
Macy's
Princeton, NJ
10.2023 - Current
- $250K in annual sales as a top performer in securing “incentive” program enrollments & credit card accounts.
- Personalizes styles from various departments from beginning to completion.
Concierge
Beaver Chevrolet
Jacksonville, FL
09.2021 - 09.2022
- Applied COVID-19 safety policies, created charts and updated EXCEL files.
- Managed customer lounges; maintained a clean, customer-friendly ambiance.
Furniture Sales
Sears Hometown Outlet
Jacksonville, FL
11.2018 - 09.2021
- Specialized in appliance sales, including BOSCH, Jenn-Air, LG, Samsung, Delivery, Leasing, Installation, and Sears Program Advantages.
- Upsold protection plans, rewards programs and installation services.
Home Decor Sales
JCPenney
Princeton, NJ
09.2014 - 06.2017
- Awarded: Multiple Online Sales High Achiever
- Processed custom in-home window treatment quotes, including Hunter Douglas, Martha Stewart and JCP Home.
- Strategically created a clearance zone featuring home/travel accessories driving an 8–10% increase in overall sales.
Personal Stylist/Assistant
Jabez Records
Jax, FL
02.2003 - 05.2006
- Personal Stylist, Jabez Records 2003–2006 Style chosen twice for debut CD cover (2004/2021) Channel 4 News & The Ritz Theatre.
- Negotiated high-end accessory, cosmetic and clothing agreements reducing multiple budgets.
- CAREGIVER (FMLA) 2006-2016
Fine Jewelry Sales
JCPenney
Princeton, NJ
09.2001 - 07.2003
- Awarded Introduction to Fine Jewelry & Online Sales Awards
- Targeted top 25% steady customers for pre-sales and milestones.
- Assisted in department scheduling, security strategies, and planograms.
Education
Public Speaking, Sociology
Completed Public Speaking and Sociology
Paralegal Studies, Legal Terminology
Studied Paralegal Studies
High School Diploma - Secretarial Certification, Medical Terminology
Graduate of Ewing High School, Secretarial Certification
Skills
- Office Lead
- Customer-Driven Solutions
- Stakeholder Interaction
- Press Alliance
- Communication & Conflict Resolution
- Manage employee disciplinary records
- Project Analysis
- Creates Spreadsheets
- Staff Development
- Contract Oversight
- Governs Executive Salaries
- Government Event Coordinator
- A/P & A/R
Volunteer Experience
- 2nd Responder Rape Caregiver, YWCA Certification
- Rape Crisis Counselor, Women-In Transition
- Counselor/Speaker, Alpha Bucks, 200+
- Talent Acquisition, Annual Mayoral Ball
Timeline
Customer Experience Associate - Macy's
10.2023 - Current
Concierge - Beaver Chevrolet
09.2021 - 09.2022
Furniture Sales - Sears Hometown Outlet
11.2018 - 09.2021
Home Decor Sales - JCPenney
09.2014 - 06.2017
Personal Stylist/Assistant - Jabez Records
02.2003 - 05.2006
Fine Jewelry Sales - JCPenney
09.2001 - 07.2003
Mercer County Community College - , Public Speaking, Sociology
Rider University - , Paralegal Studies, Legal Terminology
Ewing High School - High School Diploma, Secretarial Certification, Medical Terminology