KIMBERLY FRANCIS
Loan Officer Assistance/ Lead Customer Service
Las Vegas,NV
Summary
Detail-oriented Loan Officer Assistant with extensive experience in compliance and mortgage loan processing. Skilled in underwriting guidelines and loan closing procedures, ensuring timely and accurate loan completions. Committed to delivering exceptional customer experiences across various environments.
Overview
12
12
years of professional experience
Work History
Compliance Officer/Mortgage Loan Processor
Valley West Mortgage
Las Vegas
09.2024 - Current
- Ensured compliance with federal and state mortgage regulations.
- Conducted audits of loan files to ensure compliance with policies.
- Reviewed applications for completeness and accuracy, contacting borrowers to resolve missing information.
- Reviewed program guidelines to verify loan requirements.
- Execute verification processes for rent, mortgage, assets, and employment.
- Assume responsibility for loan management from initiation to completion for funding.
- Interacted with borrowers throughout transactions, providing updates on status.
- Establish escrow account and furnish payoff information to title.
TRANSACTION COORDINATOR
Guild Mortgage
Las Vegas
02.2025 - 05.2025
- Coordinated successful closings with escrow officers, lenders, inspectors, appraisers, and other professionals.
- Reviewed all documents meticulously to ensure accuracy and compliance, reducing transaction errors.
- Managed sensitive client information securely to uphold privacy policies.
- Organized digital files to streamline document retrieval during audits.
- Collaborated with a team of seven across various roles to enhance coordination and communication over 10 years.
- Demonstrated professionalism and positive attitudes toward customers to foster trust and satisfaction.
- Resolved disputes diplomatically to sustain positive relationships among involved parties.
LOAN OFFICER ASSISTANT
Fairway Mortgage
Las Vegas
02.2022 - 02.2025
- Guided customers on loan products tailored to individual financial needs, enhancing overall customer experience.
- Supported loan officers in building client relationships and generating new business opportunities.
- Evaluate credit reports and ensure alignment of reported information with correct client details.
- Verified income to ensure adherence to debt to income ratio standards.
- Compiled comprehensive loan packages for underwriter review, incorporating title documents and appraisals aligned with loan-to-value criteria.
- Responded to inquiries about loan status and processes from customers, real estate agents, and title companies.
LOAN OFFICER ASSISTANT
Freedom Mortgage
Las Vegas
02.2020 - 06.2022
- Compiled applicant documentation, including credit reports, employment verifications, and financial history, to facilitate efficient loan processing.
- Communicated updated loan statuses to clients, ensuring they remained informed throughout the process.
- Responded to inquiries and provided superior customer service to clients.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and follow-ups.
- Coordinated with major credit bureau agencies to correct and repair clients' credit reports, enhancing their loan eligibility.
- Verified sufficient insurance is obtained with adequate coverage.
- Remained in compliance by assuring all disclosures were always dated correctly.
PRODUCTION ASSISTANT
RoundPoint Mortgage
Las Vegas
06.2021 - 02.2022
- Coordinated tasks with team members to consistently meet tight deadlines.
- Ensured compliance through detailed quality control checks, reducing production errors.
- Provided reliable administrative support for the production team.
- Documented logs and reports outlining production data including volume, units, and quality assurance results, assisting management in making informed operational decisions.
- Nurtured strong relationships with clients, realtors, and file/escrow officers to enhance customer base for team of seven loan officers.
- Managed diverse roles to enhance team flexibility.
- Prioritized tasks effectively to support timely project completion.
SR. LOAN PROCESSOR
Closingmark Home Loans
Las Vegas
03.2014 - 02.2020
- Reviewed client documentation to ensure compliance for loan processing.
- Verified employment, rental, mortgage, deposit information, and secured necessary credit supplements and insurance binders.
- Reviewed preliminary title reports to confirm property titles are held by correct parties and any liens or judgments listed were not left unresolved.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Completed branch financials and coordinated office supply orders to maintain operational efficiency.
- Professional correspondence on behalf of branch manager and multiple loan officers for information needed by customers to facilitate needed steps.
Education
HIGH SCHOOL DIPLOMA -
Ed W Clark High School
Las Vegas, NVSkills
- Loan Processing
- Automated underwriter systems (AUS & LP)
- Knowledge of real estate processes
- Attention to detail
- Data entry accuracy
- Analytical problem-solving
- Time management
- Microsoft Office Suite
- Organizational skills
- Collaboration skills
- De-escalation techniques
- Professional customer service
- Active listening
Timeline
TRANSACTION COORDINATOR
Guild Mortgage
02.2025 - 05.2025
Compliance Officer/Mortgage Loan Processor
Valley West Mortgage
09.2024 - Current
LOAN OFFICER ASSISTANT
Fairway Mortgage
02.2022 - 02.2025
PRODUCTION ASSISTANT
RoundPoint Mortgage
06.2021 - 02.2022
LOAN OFFICER ASSISTANT
Freedom Mortgage
02.2020 - 06.2022
SR. LOAN PROCESSOR
Closingmark Home Loans
03.2014 - 02.2020
HIGH SCHOOL DIPLOMA -
Ed W Clark High School