Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Freeman

Kimberly Freeman

Tuba City,AZ

Summary

Dynamic and dedicated professional with extensive experience in customer service at Tonto Traders. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and POS operations, consistently maintaining accuracy and integrity. Recognized for building strong relationships that foster repeat business and loyalty.

Overview

8
8
years of professional experience

Work History

Cashier

Tonto Traders
04.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Security Dispatcher

Flagstaff Medical Center
02.2022 - 11.2023
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Assisted in emergency situations, coordinating resources and providing critical information to first responders.
  • Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
  • Studied building floor plans to give directions and provide accurate information.
  • Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
  • Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
  • Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.

Certified Caregiver

Northland Hospice and Palliative Care
06.2017 - 11.2023
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Collaborated with healthcare team members to provide comprehensive care for patients.
  • Established trust and rapport with patients through empathetic listening and respectful communication practices.
  • Provided end-of-life care with dignity and compassion while maintaining open communication channels with family members throughout the process.
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for patients.
  • Promoted mental stimulation through engaging conversations, games, puzzles, or other activities suited to the cognitive abilities of each patient.
  • Prepared nutritious meals tailored to individual dietary requirements, prioritizing patient health while respecting personal preferences.
  • Educated family members on proper caregiving techniques when necessary to ensure continuity of care.
  • Monitored patient vital signs and reported changes to medical professionals promptly.
  • Assisted with mobility exercises, promoting physical health and preventing muscle atrophy or stiffness in bedridden or wheelchair-bound patients.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Security Dispatcher

Twin Arrows Casino
02.2020 - 11.2022
  • Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
  • Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
  • Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
  • Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
  • Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
  • Streamlined the information-sharing process with external agencies such as the police department during collaborative operations.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Monitored and analyzed security trends, providing recommendations for improvements in operations or procedures to maintain a safe environment for clients.
  • Developed contingency plans for various emergency scenarios to ensure efficient responses under high-pressure situations when every second counts.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Assisted in emergency situations, coordinating resources and providing critical information to first responders.
  • Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
  • Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
  • Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.
  • Prepared detailed incident reports to facilitate appropriate follow-up.

Education

Criminology And Criminal Justice

Northern Arizona University
Flagstaff, AZ

Diploma -

Greyhills Academy High School
Tuba City, AZ
05.2010

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Cash drawer balancing
  • POS system operations
  • Staff training
  • Refund handling
  • ID verification
  • Staff mentoring
  • Proficient in software
  • Multitasking and organization
  • Complaint resolution
  • Basic math
  • Hospitality and accommodation
  • Problem-solving

Timeline

Cashier

Tonto Traders
04.2023 - Current

Security Dispatcher

Flagstaff Medical Center
02.2022 - 11.2023

Security Dispatcher

Twin Arrows Casino
02.2020 - 11.2022

Certified Caregiver

Northland Hospice and Palliative Care
06.2017 - 11.2023

Criminology And Criminal Justice

Northern Arizona University

Diploma -

Greyhills Academy High School

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Kimberly Freeman