Kimberly Friesenhahn
LaCoste
Summary
Accomplished leader with a strong background in sales strategies, business development and operations management. Known for fostering relationships and enhancing team capabilities, committed to driving sustainable growth and ensuring high performance in competitive markets.
Overview
23
23
years of professional experience
Work History
Director of Residential Real Estate Sales
Broadway National Bank
San Antonio, Texas
08.2022 - 10.2025
- Lead sales strategies and execution for both private bank and retail loan officers, driving 30% growth year over year from 2024 to 2025. Monitored expense efficiencies to maintain profitability, and support sustainable business growth.
- Prepared detailed reports outlining current portfolio and investor/secondary loan performance, and recommended changes or adjustments, as needed.
- Attended networking events to promote company's services within the local community. Oversee all marketing initiatives, including new investor relationships, products, and social media campaigns, to strengthen brand presence and engagement.
Lending Development Officer/Lending Manager
JPMorgan Chase
San Antonio, Texas
09.2008 - 07.2022
- Acted as primary liaison between Consumer Direct Lending department and Retail branches across San Antonio to align goals and processes while strengthening interpersonal relationships between both departments.
- Developed and executed training programs for retail bankers to enhance application quality and elevate conversion rates.
- Led team of 10-15 loan officers, delivering coaching and performance oversight while continuously recruiting top-producing talent.
Department Manager
World Savings/Wachovia
San Antonio, Texas
08.2002 - 08.2008
- Managed 3-4 teams of section managers and analysts responsible for quality assurance audits throughout the loan application cycle.
- Oversaw pre-closing reviews to ensure loan accuracy, compliance, and documentation integrity.
- Oversaw post-closing audits to confirm clear title and guarantee compliance with regulatory and investor requirements.
Education
Business Administration -
San Antonio College
San Antonio, TXSkills
- Leadership development
- Contract and vendor management
- Operations management
- Sales strategy execution
- Networking proficiency
- Self-Directed
Timeline
Director of Residential Real Estate Sales
Broadway National Bank
08.2022 - 10.2025
Lending Development Officer/Lending Manager
JPMorgan Chase
09.2008 - 07.2022
Department Manager
World Savings/Wachovia
08.2002 - 08.2008
Business Administration -
San Antonio College