Kimberly Fuqua
Carlsbad
Summary
Detail oriented and dependable professional with experience in administrative support, front office operations, and customer service. Skilled in managing records, handling high-volume communication, and supporting daily business functions in fast-paced environments. Proven ability to multitask, adapt quickly, and provide excellent service while assisting clients, processing accounts, and maintaining organized workflows. Strong ability to work both independently and as part of a team.
Overview
2027
2027
years of professional experience
Work History
Instructional Assistant
Carlsbad Prep Academy
Carlsbad, NM
08.2023 - Current
- Supported teachers in implementing lesson plans and classroom activities in a fast-paced environment.
- Provided individualized support to students with diverse learning needs, adapting instruction to improve understanding and engagement.
- Collaborated with staff to develop engaging educational materials across multiple subjects.
- Monitored student progress, providing feedback and encouragement to enhance learning outcomes.
- Maintained organization of classroom and student materials for lesson plans while ensuring accuracy and attention to detail.
- Supported front office operations during staff absences by handling calls, assisting visitors, and completing administrative duties in a fast-paced school environment.
- Filled in as a substitute teacher across multiple classrooms, managing student behavior, following lesson plans, and maintaining a positive learning environment.
Member Service Representative
Members First Credit Union
Pensacola, FL
2012 - 2013
- Assisted members with opening checking and savings accounts and servicing existing accounts.
- Supported applications and member inquiries for auto loans, personal loans, lines of credit, and credit cards.
- Processed routine transactions accurately while maintaining confidentiality and compliance with banking policies.
- Provided excellent customer service by resolving account issues and answering product related questions.
- Filled in for teller duties as needed, demonstrating flexibility and strong front line support.
- Collaborated with team members to deliver efficient, member focused service.
- Managed multiple responsibilities in a fast paced branch environment while maintaining accuracy and professionalism.
Online Banking Specialist
Regions Bank
Pensacola, FL
2010 - 2012
- Assisted customers with online banking inquiries, ensuring prompt resolution of issues.
- Educated clients on digital banking tools, enhancing user experience and satisfaction.
- Collaborated with team members to streamline account setup processes, improving efficiency.
- Monitored online transactions to identify and prevent potential security breaches.
- Reduced fraud-related losses by proactively identifying suspicious activities in clients' accounts and taking appropriate action.
- Implemented feedback from clients to improve overall user experience within the web-based platform.
- Streamlined the account opening process for online clients, resulting in faster onboarding of new customers.
Education
Pensacola State College
Pensacola, FL Skills
- Organization
- Time Management
- Communication (Verbal & Written)
- Administrative Support
- Phone and Front Desk Communication
- Record Keeping
- Multitasking
- Attention to Detail
- Conflict Resolution
- Team Collaboration
- Microsoft Office and Computer Skills
- Fast and Accurate Typing
Timeline
Instructional Assistant
Carlsbad Prep Academy
08.2023 - Current
Member Service Representative
Members First Credit Union
2012 - 2013
Online Banking Specialist
Regions Bank
2010 - 2012
Pensacola State College