Kimberly Furick
Virginia Beach,VA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Aberdeen Steakhouse
Virginia Beach, VA
08.2024 - 12.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Presented menus and answered questions regarding items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Informed customers of daily specials and signature menu items.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Server
Olive Garden
Chesapeake, Virginia
09.2022 - 09.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Outback Steakhouse
Virginia Beach, VA
07.2021 - 09.2022
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
Tabb High School
Yorktown, VA06-1999
Skills
- Hostess support
- Order delivery practices
- Team member support
- Food inspection
- Table resetting
Timeline
Server
Aberdeen Steakhouse
08.2024 - 12.2024
Server
Olive Garden
09.2022 - 09.2024
Server
Outback Steakhouse
07.2021 - 09.2022
High School Diploma -
Tabb High School