KIMBERLY GALLEGOS
San Antonio,TEXAS
Summary
Experienced with reviewing patient cases to determine medical necessity and appropriate care levels. Utilizes deep knowledge of healthcare regulations and protocols to ensure compliance and optimal resource use. Track record of fostering team collaboration and achieving quality patient outcomes.
Licensed counseling professional with proven ability to support clients in overcoming emotional and mental health issues. Known for achieving positive outcomes through evidence-based therapeutic practices and personalized treatment plans. Team-oriented with strong focus on collaboration and adaptable to changing client needs, demonstrating empathy and active listening skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Specialist
Humankind for All (formerly AiRCare Health)
08.2024 - Current
- Facilitated employee programs, offering confidential counseling and support services.
- Developed workshops on stress management and conflict resolution.
- Conducted assessments to identify employee needs and recommend interventions.
- Led crisis initiatives, providing timely support during critical situations.
- Evaluated program effectiveness through feedback analysis, driving improvement.
- Promoted work-life balance with guidance on time management and self-care.
- Assisted referrals for ongoing or additional counseling services.
- Maintained confidentiality protocols for sensitive client information.
Licensed Professional Counselor
Headway Therapy
02.2024 - Current
- Established rapport with clients to create a supportive environment for growth.
- Utilized evidence-based techniques and tailored plans to enhance well-being.
- Implemented crisis intervention strategies to improve outcomes in high-risk situations.
- Attended workshops and seminars to advance knowledge in mental health counseling.
- Conducted assessments to identify strengths and areas needing support.
- Built trust with at-risk populations through empathetic listening and sensitivity.
- Promoted positive behavior change through evidence-based interventions.
- Guided clients in developing problem-solving skills.
Licensed Professional Counselor
Garcia Family Wellness Clinic LLC
01.2024 - 08.2024
- Facilitated therapy sessions to address client needs and promote mental well-being.
- Developed treatment plans from assessments and evaluations.
- Implemented therapeutic techniques to enhance client engagement.
- Collaborated with teams to coordinate care and improve services.
- Conducted crisis interventions, providing immediate support in critical situations.
- Evaluated progress through assessments, adjusting plans for effectiveness.
- Advocated for community resources to support client recovery.
- Maintained accurate documentation, adhering to ethical standards.
Bilingual Clinical Therapist
Laurel Ridge Treatment Center
08.2022 - 12.2023
- Counseled individuals, groups and families on awareness of issues and crisis management.
- Knowledgeable about psychotropic medications, mood stabilizers, antidepressants, and anxiolytics.
- Developed intensive treatment plans for co-occurring disorders, chronic mental illness, and psychosocial issues.
- Guided clients in skill building and cognitive behavioral therapy techniques.
- Tracked intervention progress according to established goals.
- Documented patient data, treatment plans, and responses.
- Managed caseload of individual and family therapy sessions with clients.
- Collaborated with interdisciplinary teams to formulate treatment strategies.
Virtual Mental Health Counselor
Wellness Counseling And Consulting LLC
03.2022 - 11.2022
- Virtually implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Utilized mediation and visualization to support clients in meeting therapeutic goals.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients ages 3-65.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Quality Management Advisor/MCOT Lead/SS Worker
Border Region Behavioral Health Center
09.2014 - 08.2019
- Implemented quality management program for MH and IDD Services to monitor consumer care and resolve issues.
- Conducted data collection, analysis, management, and report writing for QM.
- Provided technical assistance to QM teams in data collection, analysis, and result interpretation.
- Supported MCOT Program Administrator in monitoring Crisis Unit operations, ensuring response time and performance measures were met while promoting a positive work environment.
- Managed team of eleven employees focusing on hiring, training, and professional development.
- Executed crisis screening, assessments, interventions, follow-ups, and relapse prevention in various settings.
- Certified ASIST Trainer; conducted facility training quarterly.
Education
Master of Science - Mental Health Counseling
Mississippi College
Clinton, MI05.2018
Bachelor of Science - Communication Disorders
Texas A&M International University
Laredo, TX12.2013
Skills
- Fluent in English and Spanish
- Empathy and patience
- Emotional wellness support
- Crisis intervention proficiency
- Proficient in conducting intake interviews
- Rapid response coordination
- Comprehensive case records
- Experienced with electronic record management
- Clinical support for trauma survivors
- Effective service for diverse populations
- Customer service
- Remote support
Certification
LPC-Counselor-TBHEC 87950
Timeline
Support Specialist
Humankind for All (formerly AiRCare Health)
08.2024 - Current
Licensed Professional Counselor
Headway Therapy
02.2024 - Current
Licensed Professional Counselor
Garcia Family Wellness Clinic LLC
01.2024 - 08.2024
Bilingual Clinical Therapist
Laurel Ridge Treatment Center
08.2022 - 12.2023
Virtual Mental Health Counselor
Wellness Counseling And Consulting LLC
03.2022 - 11.2022
Quality Management Advisor/MCOT Lead/SS Worker
Border Region Behavioral Health Center
09.2014 - 08.2019
Bachelor of Science - Communication Disorders
Texas A&M International University
Master of Science - Mental Health Counseling
Mississippi College
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