Kimberly Garcia

Provided exceptional customer service, driving sales growth and customer satisfaction in a fast-paced retail environment. Assisted customers with purchasing decisions, processed transactions accurately, and maintained visually appealing store displays. Demonstrated adaptability and teamwork, collaborating with colleagues to achieve sales goals, manage inventory, and support store initiatives. Utilized product knowledge to effectively communicate brand offerings, promoting loyalty program enrollment and enhancing customer engagement.

Key Skills Highlighted:

· Customer Service

· Sales and Revenue Growth

· Inventory Management

· Team Collaboration

· Visual Merchandising

· Product Knowledge

· Time Management

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Participated in training programs to enhance product knowledge and customer service skills.
• Improved resolution time with effective problem-solving for customer complaints.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
• Used time management and efficient cleaning methods to meet deadlines.
• Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
• Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
• Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
• Emptied trashcans and transported waste to collection areas.
• Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
• Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.