Kimberly Garland
Oak Grove,KY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Student-oriented vocational instructor highly trained in core functions and current on employer needs. Keeps students centered on career objectives and learning at good speed to meet course targets. Experienced in developing curricula and specific courses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teletech
Greenly , CO
01.2023 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cosmetology Instructor
Queen City College
Clarksville, TN
03.2022 - 12.2023
- Documented and reported on student grades in compliance with school policies.
- Demonstrated technical skills in cutting, coloring, perming, and styling hair.
- Incorporated new teaching methods into curriculum based on industry advancements.
Education
High School Diploma -
American Preparatory Institute
Killeen, TX12-2009
Skills
- Active Listening
- Disciplined
- Problem-solving
- Tactful and diplomatic
- Detail oriented
- Creative
- Adaptable
- time management
- Empathetic and courteous
- Customer satisfaction
- Client retention
- Multitasking
Languages
1
Education and Training
other,Killeen, TX
Contact
Oak Grove, KY 42262
Timeline
Customer Service Representative
Teletech
01.2023 - 07.2024
Cosmetology Instructor
Queen City College
03.2022 - 12.2023
High School Diploma -
American Preparatory Institute