Kimberly Garrett
Topeka,KS
Summary
Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
28
28
years of professional experience
Work History
Certification Administrator
Kansas Department for Aging and Disability Service
08.2020 - Current
- Oversee the Certification Program of the Health Occupation Credentialing Unit.
- Plan, organize, develop, direct, and maintain administrative activities required to implement the Certified Nurse Aide, Certified Medication Aide and Home Health Aide programs.
- Receive and respond to correspondence related to certification requirements and processes by using independent judgement in interpreting and implementing certification laws and procedures.
- Determine adherence to applicable laws, regulations, policies, and procedures concerning applicant’s eligibility for state examination.
- Receive and confirm proper processing of Rescheduling forms, Interstate applications, and Allied Health Verification forms.
- Receive and process test codes in a timely manner.
- Maintain and prepare a variety of reports such as weekly test codes, approved scheduling list of applicants, instructor reports.
- Schedule special accommodations for candidates.
- Prepare / coordinate proctor annual contracts for new test proctors. Approve new test sites and train test proctors. Provide consultation, technical assistance and training to proctors.
- Assure only those individuals meeting all State and Federal requirements are included on the Kansas Nurse Aide Registry.
- Responsible for quality assurance relating to compliance with state and federal regulatory requirements.
Manager, Order Management
Ricoh USA
04.1998 - 07.2020
- Responsible for the smooth flow of orders through the process pipeline with the objectives of minimizing cycle-time while maximizing productivity and quality.
- Ensure timely, accurate processing and invoicing of orders, and funding of equipment leases.
- Staff, manage, and motivate a team of 12 employees throughout the country.
- Identify and assist in resolution of issues that arise with order management, supply chain, billing, and leasing, which adversely affect the flow of orders to revenue recognition.
- Cross-functional liaison with sales, order management, supply chain, billing, and leasing to improve order related processes and prevent/resolve issues.
- Assist in constructing complex sales orders to facilitate successful administration and billing.
- Act as customer advocate to ensure escalated issues are fully reconciled in order to increase customer satisfaction/retention.
Education
Bachelor of Science - Criminal Justice
Washburn University of Topeka
Topeka, KS05-1994
Skills
- Leadership and Management
- Customer Service
- Attention to Detail
- Telephone and Email Etiquette
- Strong Problem Solver
- Documentation and Recordkeeping
Timeline
Certification Administrator
Kansas Department for Aging and Disability Service
08.2020 - Current
Manager, Order Management
Ricoh USA
04.1998 - 07.2020
Bachelor of Science - Criminal Justice
Washburn University of Topeka