Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Kimberly Gastelum

Las Vegas,NV

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
12.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.

Warehouse Worker

Amazon
01.2023 - 08.2023
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.

Warehouse Assistant

TJ Maxx Distribution Center
10.2020 - 07.2022
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Verify orders by comparing names and quantity of items packaged with shipping documents.
  • Typing and computer skills

Education

High School Diploma -

Rancho High School
Las Vegas, NV

Skills

  • Customer service
  • Active listening
  • Team development
  • Order processing
  • Staff training
  • Sales expertise
  • Order fulfillment
  • Sales closing
  • Data entry
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Scheduling
  • Follow-up skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

CVS Pharmacy
12.2024 - 05.2025

Warehouse Worker

Amazon
01.2023 - 08.2023

Warehouse Assistant

TJ Maxx Distribution Center
10.2020 - 07.2022

High School Diploma -

Rancho High School

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Kimberly Gastelum