Kimberly Gault
Pelzer,SC
Summary
Flexible and proactive professional with extensive experience in service and operations. Proven track record in training staff, implementing process improvements, and maintaining high standards of customer satisfaction. Ready to leverage skills to drive operational excellence.
Overview
19
19
years of professional experience
Work History
Service Technician
Creative Plants of the Upstate
Asheville, NC
10.2022 - Current
- Diagnosed and repaired plants, ensuring optimal performance and minimal downtime.
- Collaborated with team members to troubleshoot complex equipment issues, achieving timely resolutions.
- Maintained accurate service records, ensuring compliance with company standards and regulatory requirements.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Conducted routine maintenance checks, enhancing equipment reliability and lifespan.
- Trained new technicians on safety protocols and operational procedures, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined repair workflows, increasing efficiency in service delivery.
Server Shift Leader
Eggs Up Grill
Simpsonville, SC
03.2019 - 10.2022
- Supervised daily operations to ensure exceptional guest experiences and efficient service flow.
- Trained and mentored new staff on menu knowledge, service standards, and operational procedures.
- Collaborated with kitchen staff to optimize food preparation and presentation, improving overall efficiency.
- Implemented inventory management strategies to reduce waste and maintain stock levels effectively.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication skills.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
Machine Operator/Assembler
Century Plastics
Simpsonville, SC
04.2016 - 03.2019
- Operated machinery to assemble components efficiently, ensuring adherence to quality standards.
- Monitored production processes to maintain optimal performance and troubleshoot equipment issues.
- Trained new employees on machine operation and assembly techniques, fostering a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime in assembly line operations.
- Participated in safety audits and training sessions, promoting a culture of workplace safety among staff members.
- Operated machining equipment safely with team of operators.
Server
Tony's Pizza & Subs
Piedmont, SC
07.2007 - 01.2016
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, delivering timely food and beverage orders.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Upsold menu items, enhancing guest experience and increasing overall sales revenue.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
GED -
Hillcrest High School
Simpsonville, SC03-1991
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
Timeline
Service Technician
Creative Plants of the Upstate
10.2022 - Current
Server Shift Leader
Eggs Up Grill
03.2019 - 10.2022
Machine Operator/Assembler
Century Plastics
04.2016 - 03.2019
Server
Tony's Pizza & Subs
07.2007 - 01.2016
GED -
Hillcrest High School