Kimberly Ghigliotty
Jericho
Summary
Results-driven General Manager with expertise in operations management, team leadership, and customer relations. Proven ability to optimize processes, enhance profitability, and lead cross-functional teams to achieve organizational goals.
Overview
29
29
years of professional experience
Work History
General Manager
Allen Pools and Spas
Williston, VT
02.2021 - Current
- Oversaw daily operations, ensuring compliance with industry standards and regulations.
- Developed and implemented strategic business plans to enhance profitability and market position.
- Led cross-functional teams, fostering collaboration to achieve organizational goals and enhance customer satisfaction.
- Analyzed sales data to identify trends, implementing targeted marketing initiatives to drive revenue growth.
- Cultivated relationships with suppliers, negotiating favorable terms to improve procurement processes.
- Mentored management team members, enhancing leadership capabilities and succession planning within the organization.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Sales Manager
Allen Pools and Spas
Williston, VT
05.1999 - 04.2021
- Led sales team in achieving quarterly targets through strategic planning and performance analysis.
- Developed training programs to enhance product knowledge and sales techniques among team members.
- Implemented CRM systems to streamline customer interactions and improve lead tracking efficiency.
- Analyzed market trends and competitor activities to refine sales strategies and increase market share.
Retail Store Manager
Allen Pools and Spas
Williston, VT
10.2000 - 07.2011
- Led daily store operations, ensuring optimal customer service and operational efficiency.
- Developed and implemented staff training programs to enhance team performance and product knowledge.
- Managed inventory levels, utilizing point-of-sale systems for accurate stock management.
- Analyzed sales data to identify trends, driving strategic marketing initiatives and promotions.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Collaborated with vendors to negotiate pricing, improving profit margins on product lines.
- Evaluated store performance metrics, implementing action plans to achieve sales targets and improve customer satisfaction.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Retail Sales Associate
Allen Pools and Spas
Rutland, VT
04.1997 - 10.2000
- Assisted customers in selecting products, ensuring satisfaction and accurate recommendations.
- Maintained store merchandising standards to enhance product visibility and appeal.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve sales goals, fostering a positive work environment.
Education
Pychology And Education
Castleton University
Castleton, VTHigh School Diploma -
Fair Haven Union High School
Fair Haven, VT06-1994
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Team leadership
- Efficient multi-tasker
Timeline
General Manager
Allen Pools and Spas
02.2021 - Current
Retail Store Manager
Allen Pools and Spas
10.2000 - 07.2011
Sales Manager
Allen Pools and Spas
05.1999 - 04.2021
Retail Sales Associate
Allen Pools and Spas
04.1997 - 10.2000
Pychology And Education
Castleton University
High School Diploma -
Fair Haven Union High School