Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Gil Duran

Woodbridge,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Retail Sales Associate

Home Depot
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Cashier

Bed Bath And Beyond
08.2021 - 11.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Cashier

Little Caesars Pizza
03.2021 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science - Social Sciences

Northern Virginia Community College
Annandale, VA
05.2024

High School Diploma -

Freedom High School
Woodbridge, VA
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Excel, Word, and Powerpoint
  • Call center experience
  • Money handling abilities

Timeline

Customer Service Representative/Retail Sales Associate

Home Depot
11.2021 - Current

Customer Service Cashier

Bed Bath And Beyond
08.2021 - 11.2021

Cashier

Little Caesars Pizza
03.2021 - 07.2021

Associate of Science - Social Sciences

Northern Virginia Community College

High School Diploma -

Freedom High School

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Kimberly Gil Duran