Natalie Arrieta
Door and Window Pros
Anaheim,CA
1
Language
9
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Customer Service Representative/Retail Sales Associate
3 Years 1 Month- Scheduled service appointments and coordinated follow-up communication with customers and technicians.
- Resolved order, billing, and delivery issues with accurate, professional documentation.
- Processed incoming calls and emails while maintaining consistent response quality.
- Coordinated quote outreach and pending request resolution to drive timely sales conversion.
- Prepared detailed estimates for potential clients.
Customer Service/Hotel Reservation Specialist
2 Years 3 Months- Resolved booking discrepancies across phone, email, and online channels with prompt, courteous service.
- Processed modifications, cancellations, and special requests while maintaining policy compliance and guest satisfaction.
- Coordinated with front desk and revenue teams to balance inventory and support occupancy goals.
- Verified payment details, deposit requirements, and authorization holds for secure reservation processing.
- Trained new reservation staff on booking procedures, system navigation, and service standards.
Pet Hotel Associate
3 Years 6 Months- Supervised pet care routines, ensuring consistent feeding, grooming, and comfort standards across hotel stays.
- Monitored animal health and behavior, escalating concerns quickly to maintain safe boarding conditions.
- Sanitized kennels, suites, and play areas, supporting infection control and facility readiness.
- Coordinated check-in and check-out procedures, verifying reservations, feeding instructions, and medication notes.
- Administered prescribed medications accurately, following pet parent instructions and care protocols.
Education
Associate of Arts - Communications
- Dean's List Fall 2019
High School Diploma
- Honor Roll Fall and Spring 2017
Skills
Customer service expertise
Problem-solving
Complaint handling
Customer relationship management
Live chat support
Product knowledge
Active listening
Appointment scheduling
Payment processing
Multitasking and organization
Empathy and patience
Team collaboration
Languages
English
Native or Bilingual
Timeline
Customer Service Representative/Retail Sales Associate
Door and Window Pros
09.2023 - CurrentRead More
Customer Service/Hotel Reservation Specialist
The Cosmopolitan Hotel
05.2021 - 08.2023Read More
Pet Hotel Associate
PetSmart Charities
11.2017 - 05.2021Read More
Saddleback College
Associate of Arts from Communications
Read More
Baldwin Park High School
High School Diploma
Read More