Kimberly Giles
Karen's Coffee Cup
Canyonville,OR
16
years of professional experience
I'm a very reliable hardworking experienced server with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and order accuracy. Good at multitasking in high-volume environments while maintaining cleanliness standards and great team work.
Work History
Server/Waitress
6 Years 4 Months- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Presented menu options clearly and answered questions to support informed ordering decisions.
- Recorded orders accurately and coordinated with kitchen staff to ensure timely meal delivery.
- Processed payments, balanced checks, and handled cash transactions with care.
- Maintained clean, organized dining areas and reset tables efficiently between guests.
Server/Waitress
3 Years 7 Months- Anticipated guest needs and resolved service issues professionally to support positive experiences.
- Trained new servers on service standards, order flow, and guest interaction procedures.
- Coordinated side work, restocking, and closing duties to maintain smooth shift operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
1 Year 8 Months- Advised customers on bead selection, stringing materials, and project supplies
- Processed sales transactions accurately using point-of-sale system
- Maintained organized product displays and restocked merchandise for easy customer access
- Resolved customer questions with product knowledge and prompt service
- Managed inventory checks and identified low-stock items for timely replenishment
- Coordinated special orders and ensured accurate fulfillment of customer requests
Server/Waitress
2 Years 9 Months- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Memory retention
Cleanliness standards
Safe food handling
Menu memorization
High volume dining
Service prioritization
Team collaboration
Order accuracy
Guest relations management
Timeline
Server/Waitress
Karen's Coffee Cup
11.2013 - 03.2020Read More
Server/Waitress
Waldron's Tom Tom Restaurant
05.2009 - 12.2012Read More
Sales Associate
Bead Mecca
06.2007 - 02.2009Read More
Server/Waitress
I-Hop
06.2004 - 03.2007Read More
Santa Monica High School
High School Diploma
Read More