Kimberly Gilliam
Fort Wayne,IN
Summary
Dynamic Regional Account Manager and Project Manager with a proven track record at Best One Forklift Tire of Indiana and RHTV. Excelled in customer relationship development and trend tracking, boosting account retention and project success. Skilled in CRM and adept at problem-solving, ensuring over 100 client accounts flourished through strategic negotiations and effective communication.
Overview
9
9
years of professional experience
Work History
Regional Account Manager
Best One Forklift Tire of Indiana
06.2017 - 07.2023
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Communicated by phone, email and traveled for face to face contact for 100+ accounts.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Liaised between parent company and independent distributors.
- Generated leads through networking, cold calls and industry connections.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
Project Manager
RHTV
02.2014 - 06.2017
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
Bachelor Of Applied Arts - Business Administration And Management
University of Phoenix
Tempe, AZ08.2016
Associate Of Applied Business - Human Resources Development
Ivy Tech Community College of Indiana
Fort Wayne, IN06.2014
Skills
- Excellent Communication
- CRM proficiency
- Trend tracking
- Customer relationship development
- Multitasking Abilities
- Effective Communication
- Problem-solving aptitude
Timeline
Regional Account Manager
Best One Forklift Tire of Indiana
06.2017 - 07.2023
Project Manager
RHTV
02.2014 - 06.2017
Bachelor Of Applied Arts - Business Administration And Management
University of Phoenix
Associate Of Applied Business - Human Resources Development
Ivy Tech Community College of Indiana
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