Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Gilson

Augusta,ME

Summary

Experienced in customer service with a strong focus on conflict resolution and employee training. Developed training plans for new hires, ensuring effective onboarding and skill enhancement. Managed office supply orders and performed basic bookkeeping functions, contributing to efficient office operations. Provided administrative support in a veterinary setting, demonstrating ability to prepare necessary documentation and manage scheduling effectively.

Overview

23
23
years of professional experience

Work History

Front Desk Supervisor

Homewood Suites by Hilton Augusta
, ME
10.2022 - Current
  • Resolved conflicts between customers or staff members in a professional manner.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Resolved customer complaints promptly and efficiently.

Veterinary Receptionist

Companion Animal Hospital New London
Groton, Connecticut
01.2017 - 10.2025
  • Ordered office supplies as needed.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.

Front Desk Agent

Senator Inn & Spa
Augusta, ME
11.2012 - 08.2016
  • Provided information about hotel amenities, services, and local attractions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Kept accurate records of guest transactions.

Insurance Customer Service Representative

Servpro
Westbrook, Maine
04.2003 - 06.2016
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Generated reports based on client data to analyze trends in customer service needs.

Education

Vet Assistant - Veterinary Science

Norwich Community College
Groton, CT
05-2017

Travel And Tourism - Tourism And Travel Management

Wilma Boyd
Pittsburgh, PA
10-1986

Skills

  • Customer service
  • Conflict resolution
  • Employee training
  • Bookkeeping
  • Scheduling

Timeline

Front Desk Supervisor

Homewood Suites by Hilton Augusta
10.2022 - Current

Veterinary Receptionist

Companion Animal Hospital New London
01.2017 - 10.2025

Front Desk Agent

Senator Inn & Spa
11.2012 - 08.2016

Insurance Customer Service Representative

Servpro
04.2003 - 06.2016

Vet Assistant - Veterinary Science

Norwich Community College

Travel And Tourism - Tourism And Travel Management

Wilma Boyd
Kimberly Gilson