Kimberly Glascock
New London,MO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Waitress
Fiddlestiks
07.2002 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
No Degree - Medical Insurance Coding
AAPC Health Care Association
Salt Lake City, UT05.2023
Skills
- Health Code Requirements
- Time Management
- Active Listening
- Sales Expertise
Certification
- Certified medical coder, AAPC - may 2023
Timeline
Waitress
Fiddlestiks
07.2002 - Current
No Degree - Medical Insurance Coding
AAPC Health Care Association
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