Kimberly Glasgow
27777 N Black Canyon Highway Phoenix,AZ
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant / Lead
Phoenix Skin Medical Surgical Group
Scottsdale , AZ
01.2009 - Current
- Assist providers with patient care by taking vital signs, patient histories, and preparing patients for examinations and procedures.
- Administer injections, perform phlebotomy, collect samples for laboratory testing, submit medications, update/maintain medical records, and educate patients on medications, procedures, and treatment plans.
- Schedule appointments, answer phone calls, obtain medication prior authorizations, handle billing and coding, and prepare monthly Excel reports.
- Relay messages from patients to providers about concerns, condition updates, or refill requests, to facilitate treatment.
- Implement office policies and procedures while adhering to HIPAA and OSHA regulations.
- Set up, clean, and maintain laboratory equipment.
- Manage staff payroll, shift schedules, leave requests, and disciplinary actions as needed.
- Resolve conflicts between staff members by addressing any issues that arose related to patient care, or safety concerns.
- Manage supply inventory by maintaining timely ordering, inventory logs, and efficient organization.
- Organize and coordinate on-site meetings.
- Troubleshoot and resolve facility and IT concerns.
Child-care Teacher Assistant
Joy Christian Preschool
Glendale, AZ
05.2006 - 05.2008
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Supervised and monitored the safety of children in my care.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Read stories to children and taught them basic skills such as counting, ABCs, and colors.
Education
Some College (No Degree) - Medical Assisting
Apollo College
Phoenix11-2008
Skills
- Verbal and written communication
- Multitasking and organization
- Time management
- Medical terminology
- Telephone etiquette
- EMR systems
- Patient care
- Adaptable
Timeline
Certified Medical Assistant / Lead
Phoenix Skin Medical Surgical Group
01.2009 - Current
Child-care Teacher Assistant
Joy Christian Preschool
05.2006 - 05.2008
Some College (No Degree) - Medical Assisting
Apollo College
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