Kimberly Gonzalez
Buena Park,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and improving operational efficiency. Demonstrates strong leadership and exemplary work ethic, excelling in teamwork and complex problem-solving. Recognized for outstanding customer service skills, significantly contributing to sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Omni Lead
Party City
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Part Time Lead
Five Below
10.2019 - 03.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to branch success by consistently meeting or exceeding sales referral goals.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
Package Handler
United Parcel Service, UPS
05.2020 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Education
Medical Assisting
UEI College - Garden Grove
Garden Grove, CA05.2023
High School Diploma -
Buena Park High School
Buena Park, CA05.2020
Skills
- Effective communicator
- Strong leadership qualities
- Exemplary work ethic
- Teamwork and Collaboration
- Complex Problem-Solving
Timeline
Omni Lead
Party City
09.2022 - Current
Package Handler
United Parcel Service, UPS
05.2020 - 01.2022
Part Time Lead
Five Below
10.2019 - 03.2022
Medical Assisting
UEI College - Garden Grove
High School Diploma -
Buena Park High School