KIMBERLY GONZALEZ
Brockton,US
Summary
Dedicated individual with extensive experience providing efficient customer service in retail stores. Accurately handles cash transactions, credit cards, and resolves customer complaints. Thrives in fast-paced environments while maintaining a friendly and professional demeanor. Motivated candidate with knowledge of conflict resolution, customer communications, and order processing. Can be relied upon to help your team achieve its goals. Focuses on exceptional customer service, excels at accurately handling cash and credit transactions, and maintains a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant shopping experience. Aims to leverage abilities to successfully fill the vacancy on your team.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Crown Fried Chicken
Brockton, Massachusetts
05.2021 - Current
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
- Handled large amounts of money and supported accuracy of financial transactions
- Trained new cashiers on operational procedures, policies, and standards
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations
- Worked closely with store staff to build morale and foster an environment of cooperation among employees
- Coordinated work schedules with department managers to ensure proper coverage of shifts
- Complied with all local, state and federal food safety laws.
Education
High School Diploma -
Brockton High School
Brockton, Massachusetts07.2024
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Self Motivation
- Order Taking
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Crown Fried Chicken
05.2021 - Current
High School Diploma -
Brockton High School