Justice Telamir
Brockton,MA
Summary
Driven professional with a track record of enhancing team performance and customer satisfaction at Taco Bell. Skilled in customer service and team leadership, adept at problem-solving and efficient cash handling. Proven ability to mentor staff and improve operational efficiency, demonstrating flexibility and reliability across roles. Achieved significant improvements in workplace safety and service delivery.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Taco Bell
11.2022 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintenance Custodian
Victor Group
10.2021 - 10.2022
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Safeguarded building security by conducting routine checks of doors, windows, and alarm systems during closing procedures.
- Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.
Security Guard
All Star Staffing LLC
08.2018 - 11.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Forklift Operator
Dnata
06.2018 - 08.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
High School -
Boston Day And Evening Academy Charter School
Boston, MA06.2023
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Team Management
- Product restocking
- Heavy Lifting
Timeline
Cashier Team Lead
Taco Bell
11.2022 - 05.2023
Maintenance Custodian
Victor Group
10.2021 - 10.2022
Security Guard
All Star Staffing LLC
08.2018 - 11.2021
Forklift Operator
Dnata
06.2018 - 08.2021
High School -
Boston Day And Evening Academy Charter School