Kimberly Gonzalez

• Educated patrons on various beer styles..
• Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions
• Engaged customers through product knowledge sharing, sparking interest in new offerings.

• Help train new hires and helped with the interview process
• Assisted with crafting seasonal drinks
• Helped with the ordering and inventory
• Dialed in the coffee every morning and created new recipes for the cafe monthly to ensure the coffee was at its full flavor potential.

•Served high customer volumes during weekends, nights and special events.

•Managed cash at the end of the night and ensured accurate counting.

•Built clientele by offering tastings, delivering drinks quickly, and engaged in conversation with guest to create a welcoming and warm environment.

• Provided service to over 300 customers on a daily basis from 7pm-1:30am

•increased tips by an average of 8% during my shifts by offering deserts and add one

•Crafted drinks accurately and efficiently.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized descriptions for over 30 flavors in two languages.