Kimberly Goode
Kimbles Corrections
4840 Covington Dr NW ,NC
1
Language
22
years of professional experience
Motivating Warehouse Team Lead with an exceptional eye for detail and commitment to quality assurance. Adept at leading by example and closely monitoring performance. Successful in budgeting and scheduling efficiently.
Work History
Warehouse Team Lead
4 Years 2 Months- Managed the daily operations of a warehouse and ensured that all tasks were completed in a timely manner.
- Supervised daily operations of warehouse functions and staff activities.
- Managed shipping and receiving processes to guarantee accuracy and efficiency.
- Coordinated inventory management and ensured timely stock replenishment.
- Implemented process improvements to enhance workflow efficiency within the warehouse.
- Trained new team members on safety protocols and operational procedures.
- Supervised and trained employees on proper safety protocols, policies, and procedures.
- Organized staff schedules to ensure adequate coverage for receiving, shipping, and other operational duties.
- Assigned tasks to team members based on their skillsets and abilities.
- Developed strategies to improve efficiency and reduce costs associated with warehouse operations.
- Monitored employee performance, provided feedback and coaching to promote productivity.
- Coordinated communication between management personnel, suppliers, customers, drivers.
- Resolved customer service issues in a timely manner while maintaining excellent relations with customers.
- Communicated effectively with team members to resolve operational issues promptly.
- Monitored performance metrics to identify training needs and skill gaps among staff.
- Oversaw the loading and unloading of trucks with freight deliveries according to established safety guidelines.
- Staged and sorted products for loading.
- Loaded and unloaded trailers with care and efficiency.
- Used computer and company software to enter shipment and inventory records.
- Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
- Diagnosed and repaired equipment malfunctions in collaboration with staff and managers.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Online Personal Shopper
17 Years 10 Months- Assisted customers with online grocery orders and product selection.
- Prepared grocery items for delivery and pickup according to company standards.
- Maintained inventory levels by restocking shelves and organizing products.
- Collaborated with team members to ensure timely order fulfillment.
- Utilized handheld devices to track orders and manage inventory efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Followed safety protocols while handling food products and equipment.
- Trained new associates on processes, tools, and customer service techniques.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Provided training and support for new employees joining the company's online grocery team.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Troubleshot any problems or errors that occurred during checkout.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Researched products and pricing to ensure accuracy of orders.
- Maintained accurate records of all orders placed through the website.
- Processed payments for orders using various payment methods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
- Secured and stored items until customer pickup.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Scanned items when pulling from shelves to update system stock information.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Suggested comparable products to replace out-of-stock items.
- Recruited, hired and trained new hires to optimize profitability.
- Reduced process lags by training employees on best practices and protocols.
- Listened to customer needs to identify and recommend best products and services.
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Negotiated discounts and exclusive offers with retailers and brands for client benefits.
- Provided wardrobe consultation services, including closet organization and styling advice.
- Offered virtual shopping consultations for clients unable to meet in person.
- Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Assisted customers with product selection and technical inquiries.
- Maintained product displays and ensured stock levels met customer demand.
- Processed sales transactions quickly and accurately at checkout.
- Trained new associates on sales techniques and customer service standards.
- Demonstrated electronic products to enhance customer understanding and engagement.
- Collaborated with team members to improve store layout for better accessibility.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Engaged in inventory management, including restocking and organizing merchandise.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Promoted additional services such as extended warranties and repair plans.
- Explained technical features and services associated with electronic items to customers.
- Resolved customer complaints regarding products or services in a timely manner.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers in locating products throughout the store and online.
- Adhered to all safety regulations while handling electrical equipment or appliances.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Searched store inventory system to determine whether requested products were available.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Updated product knowledge through training sessions provided by vendors.
- Monitored stock levels of high demand items to ensure availability for customers.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Educated customers on various product offerings, including products, enabling better buying decisions.
- Assisted customers in selecting products based on preferences and needs.
- Managed online orders, ensuring accurate item selection and timely delivery.
- Provided product recommendations using Walmart's digital shopping tools.
- Communicated with customers to resolve issues regarding orders or products.
- Collaborated with team members to enhance shopping experience and service quality.
- Maintained knowledge of promotions and inventory status for informed suggestions.
- Trained new staff on best practices for online customer engagement.
- Streamlined order processing by utilizing Walmart's inventory management systems.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Assisted in selecting items according to customer preferences.
- Provided detailed product information to customers.
- Tracked inventory levels and replenished stock when necessary.
- Created personalized shopping experiences for each customer.
- Analyzed consumer feedback data to understand customer needs better.
- Determined the best delivery methods based on order size and destination.
- Maintained accurate records of orders, returns, exchanges and payments.
- Reconciled discrepancies between inventory levels and purchase orders.
- Developed strategies to increase sales and improve customer experience.
- Identified opportunities for process improvement within the organization.
Education
Skills
Inventory management
Shipping coordination
Warehouse operations
Shipping and receiving
Stock control
Process improvement
Performance monitoring
Team leadership
Team supervision
Relationship building
Employee training
Time management
Attention to detail
Problem-solving
Communication skills
Customer service
Relationship building
Employee training
Languages
English
Professional
References
References available upon request.
Timeline
Warehouse Team Lead
Kimbles Corrections
08.2022 - CurrentRead More
Online Personal Shopper
Walmart
10.2004 - 08.2022Read More
Buckeye Trail High School
Read More