KIMBERLY GORDILLO
Sun Valley,CA
Summary
A highly driven individual with a passion in the medical field. Seeking an opportunity to grow and learn in a well organized facility, where I can offer my knowledge and skills in delivering exceptional patient care. Committed to offering great leadership qualities alongside providing compassionate care that promotes positive patient outcomes.
Overview
14
14
years of professional experience
Work History
Reception Manager
Encino Open Mri
02.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.m
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Pharmacy Clerk
AMC Pharmacy
10.2017 - 08.2019
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Sales Lead Manager
Kiko Milano USA
03.2015 - 08.2017
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
Assistant Manager
Footlocker Inc.
01.2012 - 01.2014
- Cross-trained and backed up other customer service managers
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Maintained up-to-date knowledge of product and service changes
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Managed work flow to exceed quality service goals
- Trained staff on operating procedures and company services.
Steam Table Leader (Management)
Panda Express
01.2010 - 01.2013
- Implemented marketing strategies
- Answered product questions with up-to-date knowledge of sales and store promotions
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment
- Asked open-ended questions to assess customer needs
- Designed displays to make the store experience interactive, engaging and reassuring.
Education
Licensed Vocational Nurse - Nursing
Community Enhancement Services - CES College
Burbank, CA03.2024
Certified Make-up Artist/Special Effects -
Elegance International
01.2015
High School Diploma -
North Hollywood Senior High School
01.2011
Skills
- Clinical Leadership
- Healthcare administration
- Patient Safety
- Employee Supervision
- HIPAA Guidelines
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Scheduling
- Staff Training
Timeline
Reception Manager
Encino Open Mri
02.2020 - Current
Pharmacy Clerk
AMC Pharmacy
10.2017 - 08.2019
Sales Lead Manager
Kiko Milano USA
03.2015 - 08.2017
Assistant Manager
Footlocker Inc.
01.2012 - 01.2014
Steam Table Leader (Management)
Panda Express
01.2010 - 01.2013
Licensed Vocational Nurse - Nursing
Community Enhancement Services - CES College
Certified Make-up Artist/Special Effects -
Elegance International
High School Diploma -
North Hollywood Senior High School
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