Kimberly Goss

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Overseeing of daily administrative activities. Ensuring smooth workflow and customer satisfaction.

Maintaining daily calendars, employee schedules, set appointments with clients and planning daily office events. Assisting with payroll and administrative tasks. Assisting with staffing and onboarding. Motivating and supporting the team.

Overseeing office inventory by restocking supplies and submitting purchase orders.

Evaluating performance and providing training. Supervising and coordinating office staff. Developing and implementing office procedures and policies to improve efficiency.