Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Gromer

Milton,FL

Summary

Accomplished leader with a proven track record at Publix Super Markets Inc, adept in inventory management and team leadership. Excelled in employee training, enhancing sales through strategic planning and customer engagement. Demonstrated expertise in compliance and visual merchandising, significantly improving store operations and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Grocery Team Leader

Publix Super Markets Inc
Pensacola, FL
09.2015 - Current
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Trained, managed and motivated employees to promote professional skill development.
  • Ensured compliance with safety regulations and company policies in the store.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coached staff on strategies to enhance performance and improve customer relations.

Member Service Representative

Navy Federal Credit Union
Pensacola, FL
09.2019 - 02.2021
  • Consulted with members regarding needs and addressed concerns.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Managed member conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Engaged in conversation with members to understand needs, resolve issues and answer product questions.

Shift Manager

McDonald's
Pensacola, FL
08.2010 - 09.2015
  • Identified needs of customers promptly and efficiently.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Education

High School Diploma -

Pace High School
Pace, FL
06-2010

Skills

  • Employee training
  • Inventory management
  • Compliance with regulations
  • Sales techniques
  • Visual merchandising
  • Customer engagement
  • Strategic planning
  • Team leadership

Timeline

Member Service Representative

Navy Federal Credit Union
09.2019 - 02.2021

Grocery Team Leader

Publix Super Markets Inc
09.2015 - Current

Shift Manager

McDonald's
08.2010 - 09.2015

High School Diploma -

Pace High School

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Kimberly Gromer