Kimberly Grove
Mercersburg,PA
Summary
I am seeking a position with your company to further my professional career. I am looking for a career that will highlight my organizational skills, my attention to detail, and my ability to meet deadlines.. I have over 20 years experience in office administration and I have a strong desire to serve the community. I understand how important it is to carry oneself with dignity and respect while communicating effectively. Thank you for your time and consideration. I am eager to have the opportunity to join your team. I hope to meet with you soon to discuss how we can best work together.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Physician's Office Assistant
Wellspan medical group
09.2017 - 07.2024
- Responsible for general patient support, scheduling of patients, accepting patient payments, preparing daily deposits, and completing accurate data entry
- Answer and route incoming phone calls as appropriate
- Take messages when necessary
- Communicates consistently with all team members on operational and oversight issues within the office
- Performs receptionist, customer service, and administrative duties for the proper and timely scheduling of community care
- Substantial skills in planning, organizing, problem-solving, and decision-making
- Plans and carries out the day-to-day operation of the office independently, utilizing initiative to resolve problems
Direct Care Worker
Next Step Care
01.2018 - 06.2024
- Provides direct care in a manner that considers safety, rights, comfort, and a therapeutic environment
- Provides education and explanation in easily understood terms to reduce stress and anxiety
- Completes documentation of Incident Reports, Progress Notes in a timely manner
- Maintains training certifications
- Utilizes the treatment plan in determining interventions if needed
- Intervenes to de-escalate an emotionally agitated being
- Knowledgeable about the individual care plan, including resident privileges
- Communicates accurate and relevant information to other members of the treatment team
- Attends and participates in staff meetings
- Participates in regular supervision and performance reviews
- Supervises Routine Activities: Inspects for the satisfactory completion of chores by the individual
- Helps that individual become as independent as possible to succeed in daily life
Patient Accounts Coordinator
Brook Lane Health Services
08.2013 - 08.2017
- Has overall responsibility for collection of inpatient accounts receivable from third party payers
- Assists with the accumulation of statistical and financial information as needed for departmental reports and program developments
- Prepares and types correspondence and forms; generates reports and charts
- Knowledge of administrative procedures
Direct Care Worker
Brook Lane
05.2011 - 08.2013
- Provides direct childcare in a manner that considers safety, child's rights, comfort, and therapeutic environment
- Provides education and explanation in easily understood terms to reduce stress and anxiety in children and adolescents
- Demonstrates an understanding of children's need for self-determination
- Observes child behavior, reports this information to appropriate staff, and records as required
- Complete documentation of Incident Reports, Progress notes
- Observes, monitors, and documents the child's response to treatment
- Utilizes the treatment plan in determining interventions with children
- Intervenes to de-escalate emotionally agitated children
- Communicates accurate and relevant information to other members of the treatment team
- Exhibits a positive team oriented attitude
- Check residents' inventories of bedding, hygiene supplies, and other supplies for personal needs on a weekly basis
- Ensure supplies are replenished
Education
5 years of college experience - Communications
Shippensburg University
Shippensburg, PA01.2001
high school diploma -
James Buchanan High School
Mercersburg, PA01.1996
Skills
- Medical Coding
- Medical Billing
- Medical Records
- Medical Office Experience
- Medical Scheduling
- Medical terminology
- Time management
- HIPAA
- Computer Skills
- Microsoft Word
- Excel
- Registration
- Insurance Verification
- Medication Administration
- Direct care worker
Certification
- Certified Medication Aide
- CPR Certification
- First Aid Certification
Timeline
Direct Care Worker
Next Step Care
01.2018 - 06.2024
Physician's Office Assistant
Wellspan medical group
09.2017 - 07.2024
Patient Accounts Coordinator
Brook Lane Health Services
08.2013 - 08.2017
Direct Care Worker
Brook Lane
05.2011 - 08.2013
5 years of college experience - Communications
Shippensburg University
high school diploma -
James Buchanan High School
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