Kimberly Grove
Battle Creek
Summary
Professional with extensive experience in customer service and dietary management, demonstrating a strong commitment to enhancing patient care through nutritional support. Engaged with patients to assess dietary needs, educate on healthful eating habits, and ensure compliance with dietary restrictions. Collaborated effectively with healthcare teams to coordinate nutritional care, addressing concerns promptly and maintaining accurate records of patient intake and weight changes. Proven ability to provide emotional support and companionship to clients, fostering positive interactions during meal times and daily living activities.
Overview
15
15
years of professional experience
Work History
Dietary Assistant
Senior care partners P.A.C.E
Battle Creek
04.2018 - Current
- Demonstrated a strong commitment to providing excellent customer service at all times.
- Answered questions regarding ingredients used in meals or dietary restrictions that needed to be followed.
- Offered friendly reminders about healthful eating habits during meal times.
- Ensured proper portioning, plating, garnishing, and presentation of meals.
- Ordered supplies for the dietary department from approved vendors.
- Responded promptly to customer complaints or requests in a professional manner.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Treated patients and team members with dignity and respect.
- Stocked food and other supplies for main kitchen and units.
- Engaged with residents to provide positive and enriching experiences.
- Observed and monitored patient food intake and body weight and reported changes to dietician.
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
- Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
PCA
Senior Care Partners P.A.C.E
Battle Creek
04.2018 - Current
- Provided emotional support to patients and families during difficult times.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Answered questions from family members regarding patient's condition or care plan.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Responded promptly to emergency situations according to established protocols.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Maintained accurate records of client care services provided on a daily basis.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Reminded patients to take prescribed medications or nutritional supplements.
PCA
Countryside Senior Homes Inc
Battle Creek
09.2017 - 11.2017
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Responded promptly to emergency situations according to established protocols.
- Maintained accurate records of client care services provided on a daily basis.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Administered medications orally or topically as directed by physician orders.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Answered questions from family members regarding patient's condition or care plan.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Assisted patients with recreational activities such as reading books or playing board games.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Notified senior staff of patient emergencies to optimize outcomes.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Cook
Oaklawn Hospital
Marshall
10.2015 - 01.2017
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Followed established procedures and requirements for safe food handling, storage and service.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Checked completed orders for correct quantity and quality.
- Requested supplies and equipment orders, explaining needs to managers.
- Set up work stations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
- Checked quality of food products to meet high standards.
PCA
Friends Who Care
Battle Creek
02.2014 - 08.2015
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Responded promptly to emergency situations according to established protocols.
- Maintained accurate records of client care services provided on a daily basis.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Administered medications orally or topically as directed by physician orders.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Accompanied clients to doctor's appointments and outings when necessary.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided emotional support to patients and families during difficult times.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Answered questions from family members regarding patient's condition or care plan.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Notified senior staff of patient emergencies to optimize outcomes.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Support Staff Member
Consumers Services Inc.
Battle Creek
09.2010 - 01.2014
- Helped mentally disabled adults live on their own with daily assistance
- Provided administrative support including scheduling appointments and managing calendars.
- Participated in regular team meetings to discuss current projects and goals.
- Identified opportunities for process improvement and implemented solutions accordingly.
- Participated in training sessions to improve skills and knowledge relevant to the role.
- Set up and maintained paper and electronic filing systems for records, correspondence and other material.
- Handled travel arrangements, coordinating transportation and reservations.
- Handled confidential information with discretion, adhering to privacy policies.
- Maintained filing systems, ensuring documents were organized and easily accessible.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Responded to customer issues to provide immediate resolution and improve retention.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked effectively in team environments to make the workplace more productive.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
- Operated equipment and machinery according to safety guidelines.
- Created budgets for each store location and monitored spending against those budgets on a monthly basis.
- Tracked purchases and administered client budgets.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our clients.
Education
Certification - Health Occupations/ Nurse's Aid
Calhoun Area Technology Center
Battle Creek, MI01-1994
GED -
Miller Stone Bldg.
Battle Creek, MI01-1994
Skills
- Nutritional assessment
- Dietary planning
- Customer service
- Food safety
- Supply ordering
- Team collaboration
- Record keeping
- Conflict resolution
- Emotional support
- Special diets
- Allergen awareness
- Dietary restriction
- Dietary modifications
- Diet
- Kitchen equipment operation
- Workload management
- Kitchen operations
- Computer skills
- Regulations compliance
- ServSafe
- Dietary Supplements Advice
- Team building
- Nutritional Interventions
- Nutrition support
- Referral coordination
- Creative thinking
- Problem-solving
- Food delivery
- Supply management
- OSHA compliance
- Healthcare
- Patient interaction
- Health monitoring
- Problem solving
- Time management
- Communication skills
- Training others
- Relationship building
Timeline
Dietary Assistant
Senior care partners P.A.C.E
04.2018 - Current
PCA
Senior Care Partners P.A.C.E
04.2018 - Current
PCA
Countryside Senior Homes Inc
09.2017 - 11.2017
Cook
Oaklawn Hospital
10.2015 - 01.2017
PCA
Friends Who Care
02.2014 - 08.2015
Support Staff Member
Consumers Services Inc.
09.2010 - 01.2014
Certification - Health Occupations/ Nurse's Aid
Calhoun Area Technology Center
GED -
Miller Stone Bldg.