Kimberly Guillen
Pomona,CA
Summary
Versatile healthcare professional with progressive experience in medical assisting, reception, and referral coordination. Strong in authorization management, referral tracking, and records accuracy, with a focus on smooth scheduling and continuity of care.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Referral Coordinator
Parktree Community Health Center
03.2022 - Current
- Coordinated patient referrals, ensuring accurate routing to specialists and timely follow-up
- Verified insurance eligibility and authorization requirements for referral processing
- Communicated with patients, providers, and community partners to resolve scheduling and referral issues
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored pending referrals and maintained organized case queues for continuity of care
Medical Assistant
Parktree Community Health Center
01.2020 - 02.2022
- Administered injections, immunizations, and point-of-care testing following clinical protocols and safety standards.
- Assisted providers with exams, procedures, and treatment room preparation to maintain smooth patient flow.
- Performed patient intake, collected vital signs, and documented clinical information in electronic health records.
- Coordinated appointment scheduling, referrals, and follow-up communications for primary care patients.
- Prepared exam rooms, sterilized instruments, and maintained supplies to support daily clinical operations.
- Trained new medical assistants on rooming procedures, documentation practices, and patient service expectations.
Medical Assistant/Receptionist
Urban Medical Clinic
10.2017 - 01.2020
- Recorded vital signs, updated medical histories, and prepared charts for clinical visits.
- Maintained accurate electronic health records while ensuring HIPAA-compliant documentation practices.
- Managed patient check-in, intake forms, and insurance verification for efficient front-desk operations.
- Scheduled appointments, coordinated provider calendars, and minimized patient wait times.
- Trained new front-office staff on scheduling systems, documentation standards, and reception workflows.
- Processed medical claims and corrected coding errors to support accurate reimbursement.
- Reviewed patient accounts for missing information, denials, and billing discrepancies.
- Verified insurance of patients to determine eligibility.
Education
Diploma - Medical Assistant
UEI College
Huntington Park, CA12-2017
High School Diploma -
Alliance Judy Ive Burton Technology Academy High School
Los Angeles06-2013
Skills
- Referral management
- Authorization management
- Insurance verification
- Scheduling coordination
- Scheduling management
- Referral tracking
- Medical claims processing
- Patient vital signs assessment
- Medical records
- Medical terminology
- Care coordination
- Patient education
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Parktree Community Health Center
03.2022 - Current
Medical Assistant
Parktree Community Health Center
01.2020 - 02.2022
Medical Assistant/Receptionist
Urban Medical Clinic
10.2017 - 01.2020
Diploma - Medical Assistant
UEI College
High School Diploma -
Alliance Judy Ive Burton Technology Academy High School