Kimberly Haas
Liberty,NC
Summary
Dynamic Customer Service Representative with AT&T, adept at payment processing and conflict resolution. Delivered exceptional support by anticipating customer needs, enhancing service levels. Proficient in CRM software and data entry, consistently ensuring efficient billing procedures and smooth transactions. Recognized for commitment to customer satisfaction and effective communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
Liberty, NC
06.2018 - Current
- Informed customers regarding billing procedures and processed payments efficiently.
- Assisted customers with payment option setups to facilitate smooth transactions.
- Provided frontline customer support through prompt responses to calls and emails.
- Anticipated customer needs, delivering exceptional support to enhance service levels.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA07-2009
Skills
- Payment processing
- Customer support
- Billing procedures
- CRM software
- Data entry
- Conflict resolution
Certification
- Certified Customer Service Professional
Languages
English
Professional
References
- Patrick Card 336-233-6117 Sr Associate Customer Service
Timeline
Customer Service Representative
AT&T
06.2018 - Current
High School Diploma -
Cornerstone Christian Correspondence School
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