Kimberly Hagland
Casselberry,FL
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in performing and barista experience, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista/Cashier
THE HUMAN BEAN
Winter Springs, FL
12.2025 - Current
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Handled cash transactions accurately while following company policies regarding cash handling procedures
Substitute Teacher K-12
Kelly Education/ Kelly Services
Orlando, FL
10.2025 - Current
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Adapted teaching methods and materials to accommodate diverse learning styles and abilities
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Maintained accurate records of student attendance, grades, and progress for reporting purposes
Barista/Cashier
Warehouse Coffee Co.
Spring Hill, FL
09.2025 - 11.2025
- Prepared high-quality espresso beverages and specialty drinks to customer specifications.
- Developed strong relationships with regular customers through personalized service and engagement.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
Production Cast Vocalist
Celebrity Cruises
Miami, FL
02.2022 - 09.2025
- Delivered high-energy vocal performances across diverse musical genres to enhance onboard entertainment experiences.
- Engaged with audiences through interactive performances, fostering a lively atmosphere during shows.
- Strengthened stage presence with ongoing training in acting, dance, and movement techniques.
Paraprofessional
Hernando County School District
Spring Hill, FL
12.2020 - 06.2021
- Worked with Kindergarten to Fifth grade in Enrichment groups.
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Facilitated small group activities that fostered peer collaboration and improved communication skills among students.
Substitute Teacher
Kelly Educational Staffing
Brooksville, FL
08.2020 - 12.2020
- Duties include taking attendance, maintaining classroom cleanliness, implementing existing lesson plans, overseeing classroom activities, assigning homework, and following the full time teacher's instructions.
Tour Guide
Rainforest Café
Orlando, FL
04.2019 - 03.2020
- Escorted guests on a tour of the rainforest, handing out menus and answering any questions the guests might have.
- Managed reservation systems, optimizing table assignments for efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Fine Arts - Musical Theater
University of Central Florida
Orlando, FL05.2020
Skills
- Communication Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Adaptive and creative
- Typing speed
Certification
- Driver's License
- ServSafe License - Sept '25 - Sept '30
- Substitute Teaching Certification
Languages
English
American Sign Language - Intermediate
Timeline
Barista/Cashier
THE HUMAN BEAN
12.2025 - Current
Substitute Teacher K-12
Kelly Education/ Kelly Services
10.2025 - Current
Barista/Cashier
Warehouse Coffee Co.
09.2025 - 11.2025
Production Cast Vocalist
Celebrity Cruises
02.2022 - 09.2025
Paraprofessional
Hernando County School District
12.2020 - 06.2021
Substitute Teacher
Kelly Educational Staffing
08.2020 - 12.2020
Tour Guide
Rainforest Café
04.2019 - 03.2020
Bachelor of Fine Arts - Musical Theater
University of Central Florida