Kimberly Hamilton
Carbondale,Pennsylvania
Summary
Compassionate healthcare support professional with a background in client relations and administrative operations. Former Licensed Practical Nurse with extensive experience in clinical settings and direct patient interaction. Committed to patient safety and quality care, skilled in active listening, de-escalation, and safety protocol enforcement.
Overview
6
6
years of post-secondary education
23
23
years of professional experience
Work History
Administrative Assistant
Macy's Dept. Store
10.2020 - 12.2025
- Monitored environment, managed office workflows, and resolved customer and vendor issues to ensure smooth operations and high satisfaction.
- Communicated clearly and supportively with customers, staff, and visitors daily to foster positive relationships and enhance experience.
- Handled pricing discrepancies and operational logs with strict attention to detail, ensuring accuracy and compliance.
Acute Care Nurse (LPN)
Nurstat
08.2007 - 08.2014
- Delivered direct, compassionate patient care and monitoring in fast-paced acute care environments, promoting patient well-being.
- Collaborated with registered nurses, physicians, and medical staff to enhance patient safety and comfort.
- Monitored patient condition and escalated concerns to clinical professionals, ensuring timely interventions.
- (Note: Nursing license is currently inactive/expired; brings a robust clinical foundation and deep understanding of hospital environments to patient observation and support roles.)
Claims Specialist
Cigna
12.2005 - 04.2006
- Reviewed Cigna claims for eligibility, coverage, and plan compliance.
- Investigated claim discrepancies using medical records, benefits, and policy terms.
- Facilitated inbound call center communications for pharmacy insurance claims, policy inquiries, and dispute resolutions to effectively address customer needs.
- Processed member and provider inquiries through claims systems and correspondence.
- Utilized active listening skills to provide accurate, calm responses to callers in stressful situations, enhancing customer experience.
Customer Service Representative
Bank of America
03.2003 - 11.2005
- Handled high-volume inbound inquiries, resolving sensitive account and card dispute claims to ensure customer satisfaction.
- Resolved billing issues through phone, chat, and email support channels.
- Assisted Bank of America clients with account inquiries and service requests.
- Verified customer identities using Bank of America security procedures.
- Ensured strict adherence to protocols and confidentiality while upholding professional codes of conduct.
Education
Certificate - Licensed Practical Nursing
Career Technology Center of Lackawanna County
Scranton, PA 03.2005 - 06.2007
High School Diploma - General Studies
Carbondale Area Junior Senior High School
Carbondale, PA 09.1993 - 06.1997
Skills
- Healthcare operations: clinical terminology, patient safety protocols, multidisciplinary team collaboration
- Patient monitoring
- Attention to detail
- Documentation and recordkeeping
- Policy compliance
- Clear communication
- Professional communication
- Client relations
- Team collaboration
- Empathetic communication
- Observation reporting
- Problem solving
- Advanced problem-solving
- Conflict resolution
- Self-starter
- Professional judgment
- Internal communications
- Advanced problem-solving
Timeline
Administrative Assistant
Macy's Dept. Store
10.2020 - 12.2025
Acute Care Nurse (LPN)
Nurstat
08.2007 - 08.2014
Claims Specialist
Cigna
12.2005 - 04.2006
Certificate - Licensed Practical Nursing
Career Technology Center of Lackawanna County
03.2005 - 06.2007
Customer Service Representative
Bank of America
03.2003 - 11.2005
High School Diploma - General Studies
Carbondale Area Junior Senior High School
09.1993 - 06.1997