Kimberly Hardin
Hazel Park
Summary
Customer service professional with extensive experience in kitchen management and employee training. Proven ability to enhance team performance and maintain safety compliance, while delivering high-quality customer experiences through effective communication and problem resolution.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Buddys Pizza
Troy
04.2026 - Current
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new employees on kitchen procedures and safety protocols.
- Enforced food safety standards to maintain a clean and safe kitchen environment.
- Conducted regular inspections to ensure equipment functionality and cleanliness.
- Resolved staff conflicts and maintained a positive work atmosphere in the kitchen.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed kitchen staff team and assigned tasks for various stages of food production.
Kitchen Prep
Buddys Pizza
Troy
07.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Store manager
Hungry Howies Pizza & Subs
Clawson
05.2024 - 07.2025
- Managed daily operations of a busy pizza and subs store.
- Trained new staff on customer service procedures and food safety standards.
- Oversaw inventory management, ordering supplies, and controlling stock levels.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly to maintain service quality and satisfaction.
- Created weekly work schedules for store personnel.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Conducted regular staff meetings to discuss performance and operational improvements.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
School Bus Operator
Dean Transportation
Port Huron
12.2019 - 08.2024
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, Michigan and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Operated school buses safely for student transportation across designated routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Communicated effectively with students, parents, and school staff during daily operations.
- Responded promptly to emergencies or incidents while ensuring passenger safety.
- Maintained a clean appearance of both interior and exterior of vehicles at all times.
- Performed pre-trip vehicle inspections to ensure that buses were in good working order.
- Reported any mechanical malfunctions or needed repairs to the supervisor immediately upon discovery.
Property Manager
Compass Self Storage
Shelby Charter
08.2018 - 12.2019
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Customer Service Associate
WALGREENS
Macomb
12.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Shift Supervisor
Rite Aid
Pontiac
12.2016 - 12.2017
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Store Manager
Auntie Anne's Pretzels
Auburn Hills
05.2015 - 12.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Dental Assistant
Carol Zipko
Berkley
- Assisted dentist during procedures and maintained patient comfort.
- Prepared treatment rooms and sterilized instruments for safe use.
- Managed patient records and scheduled appointments efficiently.
- Educated patients on oral hygiene practices and post-treatment care.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Ensured compliance with safety protocols and infection control standards.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Educated patients on treatment procedures and post-procedure home care.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Education
High School Diploma -
Hazel Park High School
Hazel Park, MI06-2006
Skills
- Customer Satisfaction
- Federal and State Driving Regulations
- Recruiting and Hiring
- Problem Anticipation and Resolution
- Employee Training
- Customer Service
- Data Entry
- Food safety
- Inventory management
- Team collaboration
- Time management
- Schedule coordination
- Opening and closing procedures
- Kitchen management
- BOH operations
- Health code compliance
- Inventory ordering
- Recruitment
- Multitasking
Certification
- serv safe
Timeline
Kitchen Supervisor
Buddys Pizza
04.2026 - Current
Kitchen Prep
Buddys Pizza
07.2025 - Current
Store manager
Hungry Howies Pizza & Subs
05.2024 - 07.2025
School Bus Operator
Dean Transportation
12.2019 - 08.2024
Property Manager
Compass Self Storage
08.2018 - 12.2019
Customer Service Associate
WALGREENS
12.2017 - 08.2018
Shift Supervisor
Rite Aid
12.2016 - 12.2017
Store Manager
Auntie Anne's Pretzels
05.2015 - 12.2016
Dental Assistant
Carol Zipko
High School Diploma -
Hazel Park High School