Kimberly Harren

• Consistently connected with customers to ensure a memorable experience.
• Promoted high customer satisfaction by resolving concerns with immediate resolution.
• Listened to customer preferences and provided personalized service to enhance their visit.
• Prepared complex, hand-crafted beverages based upon customer preferences by memorizing official and off-menu coffee and tea recipes.
• Labeled inventory according to expiration dates.
• Created promotional displays for advertising special events or promotions at the cafe.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Maintained calm demeanor while responding to emergency's.
• Trained new baristas on company policies and procedures regarding food handling and safety standards.
• Repaired minor issues by conducting maintenance and handled troubleshooting tasks to keep machines operational.
• Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
• Competed 40 additional hours of training and education to receive Coffee Master certification.

• Worked with individuals who have mental and physical differences to help them secure suitable employment opportunities.
• Implemented confidentiality and safety protocols at all times while working onsite.
• Managed travel logistics to multiple work locations to provide hands-on training, direct supervision and support to participants.
• Develop, monitored and resolved vocational skills issues.
• Maintained accurate records of services provided to each client including progress notes and case histories.
• Followed government and state polices and procedures, including training for certifications.
• Directed intake, service plans and supported documentation to assist clients.
• Facilitated panel discussions among multiple members of the organization during group interviewing sessions.
• Organized and led tailored excursions to various locations, including the NFL Draft, goat farms, animal shelters, and art venues, to provide individuals with firsthand experiences of potential job environments.

HOSTESS

• Answered phone inquiries to schedule and confirm reservations, takeout orders and respond to service questions.

CATERING

• Orchestrated food preparation and service logistics for diverse events, including weddings and corporate meetings, ensuring seamless execution and exceptional guest experiences.
• Coordinated the efficient loading/unloading of trucks with necessary equipment.
• Inspected equipment prior to use at each event to ensure it was clean and functioning properly.
• Resolved all problems during catered events in a professional and calm manner.
• Monitored temperatures of prepared food and cold-storage areas to ensure food safety laws.
• Delivered appetizers and cocktails on schedule to optimize guest experience.
• Physical stamina to work 12 plus hour days, including travel time.