Kimberly Harris

• Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
• Operated location opening and closing procedures; supervised student activities ensuring dancer and guest safety.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained client accounts including registration of classes, billing methods, account status.
• Provided ongoing communication to clients to increase retention and promote studio culture.

Led and supported a sales team of 40+ independent representatives.

Implemented effective marketing plans achieving product sales exceeding $700,000.

Organized and facilitated virtual and in-person sales events.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Assisted in recruiting, hiring and training of team members.
• Supported development of lead management model and maintained ideal customer contact schedule.
• Developed a comprehensive marketing plan for outbound sales representatives.
• Managed leads and customer information using AS400.
• Provided client care to VIP clients.